Quality Assurance Engineer

SHANNAN WAGNER

**** *********** **** 678-***-****

Alpharetta, Georgia, 30022 *******@*****.***

Summary

A seasoned software quality assurance professional proficient in the use of

various operating systems and software. Consistently meets operational

deadlines, conscientious, detailed oriented, and able to appropriately

prioritize work assignments in a fast paced environment. Excellent

communication, organizational, and problem solving skills, while working as

part of a team or independently. Proven ability to learn and adapt to new

and changing requirements. Specific skills and qualifications includes:

Software Development Life Cycle and Methodologies

. Waterfall, Rational Unified process (RUP), and Agile

. Software Quality Assurance and Quality Control

. PMI Project Management Fundamentals

Testing and Test Management Tools

. Testlink, Bugzilla, soapUI, Mercury Interactive Test Director 5.x, 6.x

. Introductory & advanced training WinRunner 6.0

Testing Methods

. Test planning, test design, test execution, and test results analysis

. Functional, negative, regression, system integration (SIT), acceptance

(UAT), load/performance, security, browser compatibility, and performance

testing

System & Environments

. Sun Solaris, Linux, UNIX HP/DEC/AIX, Oracle 11i Order Management System,

Windows XP/NT/2000

Database Knowledge

. Oracle 10.x Oracle 8.x

. SQL and PL/SQL

Professional Experience

Senior Quality Assurance Engineer (VOD Application Software)

Tandberg Television Duluth, GA 2003 - 2009

. Accountable for test plan development, maintenance, and execution for

Tandberg Television's AdPoint, OpenStream, MediaPath Next Gen and Xport

products.

. Reviewed requirements documents for quality and testing issues.

. Participated in requirements meetings at the beginning of project

implementation.

. Communicated project status and estimated timelines to project team.

. Wrote detailed test plans and test scripts based on Product Requirements

documentation.

. Utilized Bugzilla defect tracking tool for reporting defects to project

team.

. Installed, configured, and upgraded Tandberg Television's software via

Linux and Sun Solaris platforms.

. Performed Regression, Functionality, and installation testing.

Senior Quality Assurance Analyst (Digital Imaging Software)

MediaBin Corporation Atlanta, GA 2002-2003

. Planned, designed and executed manual test scripts for testing the

functionality of MediaBin's Digital Asset Management client server and

web based application.

. Wrote detailed test plans based on requirements documentation via Mercury

Interactive Test Director.

. Assisted QA Manager in identifying and implementing strategies, policies

and procedures for process improvements.

. Responded to inquiries from technical support regarding functions and

operations of software programs.

. Provided Risk Assessments based on design specifications and functional

requirements.

. Reviewed product requirements and designs for quality and testing issues.

. Performed Regression, Functionality, and installation testing via Windows

NT/2000, Oracle 8i, and Microsoft SQL Server platforms.

. Installed and Configured QA Environment for PC and Web application

testing.

Software Quality Engineer (Oracle OMS)

UPS e-Logistics Atlanta, GA 2001

. Participated in requirements meetings at the beginning of project

implementation life cycle.

. Participated in migration strategy to implement WinRunner and LoadRunner.

. Implemented process improvement strategies to improve testing quality and

system stability.

. Identified, analyzed, and documented all outstanding issues in PVCS

Dimensions 6.0.

. Documented, tracked, and communicated test plans, test results, analysis,

and unresolved problems.

. Provided guidance to more junior test analysts for updating and creating

test plans, test scripts, documenting and communicating test results.

. Utilized Mercury's Interactive Test Director v6.02 for creating test

plans and manual test scripts according to requirements document.

. Performed Functional, Acceptance, and Regression testing for Oracle 11i

Order Management System's new and existing functionality.

. Performed System and Integration testing for: Oracle lli Order Management

System, MQSeries Integrator v2.0, and Warehouse Management System on Hp

UNIX 4000, Oracle 8.0, and Windows NT platforms.

. Responded to inquiries from technical support regarding functions and

operations of software programs.

. Utilized Oracle 8.0 sqlplus and Toad Free Quest Software as an aid in

viewing and troubleshooting system outputs and application results.

. Reviewed computer logs and reports to identify processing errors via

UNIX, XML and HTML documents.

Lead Software Quality/Test Engineer (Telecommunications)

Porta Systems Corporation Charlotte, NC 1999 - 2001

. Assisted QA Manager in overseeing tasks and accomplishments of four-

member test team during product testing lifecycle.

. Contributed to the restructuring of the QA test department to conform and

adhere to Corporate Quality and ISO 9000 Guidelines.

. Ensured the release of high quality and reliable products for all defined

requirements.

. Utilized Mercury Interactive Test Director to develop and manage test

plans, test cases, defect tracking and test report generation.

. Participated in the design & implementing process of improvements for

product development life cycle.

. Performed functional, regression and integration tests for

Telecommunication client server applications developed in Visual Basic

and Visual C++ accessing data via Oracle and Access databases (UNIX and

NT platforms).

. Performed back-end application system tests on UNIX, Oracle 8 and 8i

platforms via SQL.

. Installed and configured hardware and software for the Quality Assurance

(QA) test environment.

. Performed Installation testing via UNIX and Windows NT environment.

. Viewed log files via UNIX environment for program processing errors.

. Validated configurations for Windows NT/UNIX/Oracle 8i test environment.

Education

Bachelor of Science - Computer Information Systems

Nova Southeastern University, Fort Lauderdale FL

Certifications and Affiliations

Atlanta Quality Assurance Association

Atlanta SPIN (Software & Systems Process Improvement Network)

Project Management Institute Atlanta Chapter

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