Manager Training
Resume:
Jeff Pitz
Akron, ohio *****
EXPERIENCE
*/** – Present CORPORATE CONNECTIONS NATIONWIDE Akron, OH / Ft. Lauderdale, FL
Director of Training/Director of HR
Tasked to manage the training managers and consultants that facilitated the training of
Employees
on The Ohio Bureau of Workers Compensation Drug Free Workplace program.
Contacting Employers and scheduling training session per their availability and training of
Supervisors on the program, liabilities, documentation, confidentiality, reasonable
suspicion,
random, new-hire, pre-employment, and accident Drug and Alcohol procedures.
Assess the training managers in relation to performance and potential. Arrange work assignments,
scheduling, and follow-up on all after training surveys with the clients. Communicated surveys
with the training managers, and counseled training managers when performance issues occurred.
Tracking all training paperwork for training sessions, and answering questions regarding necessary
state paperwork required while handling information based on union contracts and its relevance to
the DFWP program.
11/05 – 12/07 CARIBE ROYALE RESORT Orlando, FL
Training Manager/HR Assistant
Coordinated and developed training program for a startup resort along with completing New Hire
Orientation for all employees of the company.
Training Food Safety, Management Development, Service Excellence, American Red Cross
CPR/First Aid, Safety, Tag-out Procedures, Employee Handbook, Benefits Orientation, Train the
trainer, and other classes as necessary.
Assisting in Pre-screening, New Employee paperwork, Benefits administration/open enrollment,
payroll, employee discipline and employee relations.
Budgeting and Forecasting Annual Training budget for submission to GM for approval
and
developed training program with allocated budget dollars.
Work closely with the Executive Committee members to establish any training needs, and set
goals for completion, and course curriculum.
Attend weekly staff meetings to assess any training needs within departments, and to offer
solutions, and plan of action.
Meet with Executive Team members on a monthly basis to determine their training needs, goals,
and plans of action to combat performance and quality of service challenges.
Developed a corresponding service enhancement series to the company’s “Feel Free” marketing
program to influence a change in the hotel service culture.
Build budget annually and forecast, accrue and communicate variances monthly the Human
Resources Director.
6/04 – 11/05 WESTIN GRAND BOHEMIAN HOTEL Orlando, FL
Training Manager
Implementing the training program per Westin Hotels Standards among all departments within
the
hotel.
Set yearly budget for training, and reviewed with the HR Director for approval.
Pre-screening and Interviewing of selected job candidates along with completing payroll
paperwork, and running payroll on ADP when necessary.
Working closely with the HR Director on implementing employee recognition programs,
employee relations, and company sponsored events.
Miami, FL / Orlando,
11/98 – 6/04
LOEWS HOTELS FL
Front Office Manager
Implementing the Front Office Training program, and bringing the Service Shops ratings
company
to 1st in 2003 from 18th in the company.
Oversee all front office operations for a 750 room luxury hotel.
Responsible for Front Desk, Rooms Control, Club Concierge, 3 Assistant Managers, 3 Managers
on Duty, and 1 VIP services manager along with over sixty indirect reports.
Regional Training Manager/Assistant HR Manager
Overseeing all company training programs for the Portofino Bay Hotel, Hard Rock Hotel, Royal
Pacific Resort and the Lakewood Regional Office Building.
Setting up the training programs, and training schedules for the opening of the Hard Rock Hotel
and the Royal Pacific Resort.
Facilitating all exempt and non exempt training classes for the 4 properties including, Train
the
trainer, Star Trainer Workshop, Core Management, Conflict Management, Food Safety,
Handling
guest complaints, miscellaneous service seminars, and weekly orientations.
Working closely with department heads and to evaluate training needs and objectives, and
implementing classes based on hotel needs, and service reports.
Working with the Regional/Corporate executive team members to implement new training
objectives.
Analyzing Service reports, and market trends, and making suggestions on training objectives
to
increase service scores, and maximize profitability.
Assistant Front Office Manager
Opening team member 1998 of the Loews Miami Beach Hotel.
Handling employee questions regarding company policies, benefits, labor laws, and disciplinary
action.
Prescreening, Interviewing and hiring of new hires, including completion of new hire paperwork.
Servicing employees on a daily basis answering questions regarding benefits, payroll,
FMLA,
disability insurance, and records management.
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