Customer Service Administrative Assistant
Resume:
Monica Morara
Fresh Meadows, NY 11366
**************@*****.***
PROFESSIONAL OBJECTIVE
. To obtain a position as an Administrative Assistant within a company
where my skills, experience, and education will be regarded as an asset
to the organization.
EDUCATION
. Wood Tob -Coburn School (2010) Degree
of Associate in Occupational Studies,
(Hons.)
Design Major.
. Brigerk Computer Services (2007) Computer Skills
Proficiency in Microsoft Office Suite 2007, Word, Excel and
PowerPoint, Adobe Illustrator, Photoshop,
Indesign, Flash, and Dreamweaver on MAC
and PC desktops, Internet research.
Other Skills: Very Independent, resourceful, able to
multi-task, positive attitude, and a fast
learner.
. Kenya Polytechnic University (1998) Diploma in Printing
Technology.
EXPERIENCE
Administrative Assistant
. Answering and directing phone calls.
. Scheduling appointments and managing the calendar.
. Setting up meetings and organizing for conference calls.
. Coordinating travel arrangements.
. Organizing public service exhibitions and official tours of the
printing firm.
. Organizing meetings with External and Internal participants including
arranging conference facilities
. Other general office duties included, fax, organizing and prioritizing
incoming mail, electronic drawing, and digital photo manipulation.
. Experience with customer enquiries, processing cash and credit card
payments.
. Provide outstanding client relations and customer service.
. Compiling/Reconciling reports and accounts.
. Orienting new employees, ordering and restocking merchandise. Assisting
the company's profitability by a 9% increase.
. Assisted the Planning and Production Section taking customer orders on
phone, scheduling appointments, and drawing work plans for various
production units.
. Data entry and developing layouts for brochures, letterheads,
invitation cards, business cards, Christmas cards and reports for a
variety of ministries and departments.
CAREER HISTORY
Administrative Assistant/ Seven Eleven, New York, NY 2009 -
Present
Customer Service Representative
Customer Service Representative Avenue Store, New York, NY
February 2009 - August 2009
Executive Assistant Government Printers 1993 - 2008
Nairobi, KE
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