Customer Service Manager
Resume:
**************@*****.***
Sunnyvale, CA 94086
Stephanie Slaughter
Objective As an employer you will gain a person whom is a
self-starter, very motivated, quick learner who is
willing to excel in anything that is thrown in my
direction.
Experience Aug 2009 - Feb 2011 Stearns Lending, San Jose, CA
Loan Set/Registration
Reception Duties
Print and log in conditions
Prep files for submission of docs
Account Manager Assistant
Feb 2007 - Aug 2009 Reunion Mortgage Milpitas, CA
Loan Delivery Analyst / Loan Suspense Coordinator
Wire request to warehouse bank though out the day
Manage and maintain Investor pipelines.
Audit mortgage loans for process including FHA loans.
Clear pending conditions for loans to be purchased by
lender.
Maintaining high multi million dollar transactions.
Service calls to lender, client, escrow, title, broker,
and appraisers.
Registered and transferred Mers
Maintained in house pipeline reports (daily basis)
Audit and Insure Government Loans
2001 - 2007 Loancity San Jose, CA
Loan Delivery Analyst
Manage and maintain Investor pipelines.
Audit mortgage loans for process.
Clear pending conditions for loans to be purchased by
lender.
Run data tapes for certain lenders.
Maintaining high multi million dollar transactions.
Service calls to lender, client, escrow, title, broker,
and appraisers.
Have helped in shipping files to lender in a timely
manner
1995-2001 Leasing Associates San Jose, CA
Credit Analyst
Performed reception duties
High volume applications submission
Ran personal credit, checked bank and trade ratings,
ran D&B reports to prove time in business
High volume customer (lessee) interaction, managed and
maintained current active leases, calculated lease
pay-off
Processed documentation for completion of lease.
Maintained all work duties of credit analyst and
customer service
Education Fremont High School graduate class of 1994 - Sunnyvale
, CA
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