Customer Service Project

Educator/Training Facilitator/Instructional Designer

Shirley R. Acklin

**** ********** *****, ********, ** 30093

*************@*******.*** or ******.*******@*****.***

770. 696. 1014 (H) / 678. 524. 8333 (C)

Objective:

To implement, develop, and facilitate my educational qualification and background, along with my

innovative ideas for the betterment of the company. My passion for education as well as my technical

expertise should help me in contributing to the benefit of the company.

Experience:

Dekalb County School System

Educator/Facilitator

• Prepared and coordinated materials for district/state mandated assessments,

e.g., End-Of-Course Test (EOCT); Georgia High School Graduation Test (GHSGT).

• Compiled and analyzed data for pre-test and post-test.

• Served as a Student Support Chair

• Co-monitored and evaluated progress of students schedule to graduate.

• Assist in developing a Service-Learning Project.

• Observe/analyze/review/collaborate to improve the schools success in various strands, e.g.

curriculum & instruction; assessment; professional development; leadership; planning &

organization.

• Plan and execute lessons for courses in social science field according to state performance

standards.

• Attend professional development conferences to enhance job performance.

• Design / Develop curriculum for instruction.

• Evaluate learning devices, e.g. hardware and software to engage learners.

• Demonstrate quality customer service skills to maximize student performance.

• Performed administrative task as an end user.

• Applied technology usage as an integral part of teaching and learning

• Established positive relationships with all stakeholders.

Savannah-Chatham County School System

Educator/Facilitator

• Plan and modified instruction to accommodate multiple learning styles.

• Incorporated different learning strategies to engage learners.

• Managed classroom environment for conducive for learning.

• Created and designed schedules for students.

• Prepared and evaluated progress reports of students.

Memphis City Schools

Educator/Facilitator

• Promoted active learning by incorporating technology into instruction.

• Assigned community service projects to foster civic participation/volunteerism.

• Participated in staff development opportunities and applied concepts to classroom activities.

• Advised and Co-Sponsored a youth organization for young women.

• Applied general duties and responsibilities of a classroom teacher.

• Participated in a Market Research and Textbook Adoption Group.

Hamilton City School System

Educator/Facilitator

• Improve research, writing, and technological skills for student-centered learning.

• Offered a variety of instructional techniques for cooperative learning groups.

• Collaborated with administration and faculty to improve school climate, state test, and diverse

needs of students.

• Facilitated learning in World History and African American studies.

Dayton City School System

Educator/Facilitator

• Developed/Designed/implemented/Evaluated curriculum for elective courses such as African

American History and Appalachian History.

• Sponsored and organized a youth summit for state-wide participation.

• Maintained records to adhere to district policy.

• Conducted needs analysis for inventory of instructional materials.

• Coordinated peer collaboration opportunities to identify strengths/weaknesses within

the program.

Additional Experience:

Philander Smith College

Student Aide Assistant

• Performed administrative assistance task, such as mandating the front desk and multiple phone

lines.

• Assisted adult learner in completing FAFSA/ Loan Application Forms

• Managed personal documents of current and potential adult learners

• Managed and supervised other personnel.

• Collaborated with other departments within the organization.

• Demonstrated basic computer skills

Arkansas Department of Human Services

Intern, Project Coordinator

• Plan and execute project within the budget

• Designed and implemented a youth volunteer program

• Monitored performance of youth volunteers

• Attended state-wide conference and demonstrated professional responsibility for the agency

Skills, Knowledge and Abilities:

• Curriculum Design & Development

• Best Practices / Research-Based Instruction/ Web-Based Instruction

• Classroom Management/ Organizational & Planning

• Departmental Leadership

• MS Office (Word, Presentation, Excel, Access)/ Articulate

• Video conferencing/Podcasting/e-Learning/Blackboard

• Promethean & Smart Technologies/ Clickers/ Plato CourseWare/Nova Net

Education:

Drexel University, Philadelphia, PA 04/2010 –

03/2011

Master of Science, Learning Technologies

Central State University, Wilberforce, OH 06/1999

Master of Education, Leadership

Philander Smith College, Little Rock, AR

05/1995

Bachelor of Arts, Political Science

Certificate(s):

Georgia Educator Certificate

06/30/2014

eTech: Teachers Integrating Technology Course

06/2008

Contact this candidate