Customer Service Manager
Resume:
LISA MEDINA -TUCCOLI
RESUME
Hard working individual
Multi tasker
Offers great customer service
Works well with others
Enjoys being challenged
Lisa Medina - Tuccoli
Whittier, CA 90604
********@*****.***
Work History:
5/97-12/99
First Alliance Mortgage:
Position: Alternative Source Funding Loan Coordinator / Processor
Duties:
I was responsible for running the ASF division. We mostly securitized our
loans, but anything over 85% we would not do. So instead of them losing
the loans we branched out a corresponded division. Which became ASF, I
worked with the lenders and our 30 branches on a daily basis. I was
responsible for all aspects of the loan I retrieved the conditions from the
branches and cleared all conditions. I handled all phone calls from the
branches regarding the loans. I worked closely with the lenders we sold
the loans to. I was responsible to interpret and memorize multiple
matrixes as I worked with multiple lenders. I also was responsible to help
in the bulk sales to investors. This required I work very closely with
secondary marketing. I had to have a complete understanding of all aspects
of the of the companies policies, as I was responsible for all reports that
were done for the ASF division and bulk sales.
6/00-6/01
Aames Home Loans
Position: Account Manager / Processor
Duties:
I was responsible for working the file through the loan process. I would
run credit input all the borrowers' information into the system. I would
then send the loan off to underwriting. After the loan was underwritten I
was responsible to work with the brokers to receive the outstanding
conditions. I worked one on one with multiple brokers on a daily basis. I
worked with the chief underwriter to re-work files and handle any problems
that might have arisen. This position included responsibility to check in
the loan documents after the loan had signed and have the file assigned to
a funder. I would intern work with the broker and the funder to get the
loans funded. This position required an excellent knowledge of Aames
guidelines, multi tasking, excellent customer service.
6/01-7/05
Argent Mortgage Company
Position: Account Manager / Processor (Underwriter 6/01-2/02)
Duties:
This position has combined all my experience into one position. I am
responsible for all aspects the loan from beginning to the end. I re-work
the files to fit with the broker's request. I review all the income
documentation, prelim report, appraisal, credit report. I worked with a
variety of brokers on a daily basis. This position requires to work as a
team you are a key point of the team. This also requires strong knowledge
of underwriting guidelines for Argent and sub-prime. Another requirement is
you must be multi-tasked, excellent customer service skills. This position
is an amazing challenge.
8/05 to Current
HOME BASED BUSINESS:
I have created a home based business in which I resell slightly used infant
and toddler items. I purchase the items from various sellers. I clean and
sanitize the items and then prepare them for resale. The majority of my
business is done on Craigslist, but I do occasionally use E-bay.
This home based business has allowed me to be a stay at home mom and full
time student I am currently working toward by Bachelor's Degree in Science.
My children are all now school age, which has brought me back to the
workforce. I am multi tasked and I have an extensive knowledge of sub-prime
lending industry. I am a team player and always up for the next challenge.
I get along well with others, I can work well independently. I am available
days, nights and weekends and available for overtime.
9/14-1/15
Edgemac Mortgage Advisory Firm:
Position: Document Specialist
Duties:
As a document specialist you are indexing loan documents that were scanned
into the system. Data was extracted from these documents and then the
information was into the database. Entering daily results of work performed
into Microsoft Excel. This position required exceptional attention to
detail, while still working at a fast pace.
SKILLS:
-Excellent customer service skills
-10 key by touch
-knowledge of Microsoft Word, Excel, and Powerpoint
-multi tasker
-Excellent organizational skills
***Reputable references available upon request***
qwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvb
nmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxc
vbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklz
xcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjk
lzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfgh
jklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdf
ghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfg
hjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasd
fghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopa
sdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuio
pasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiop
asdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyui
opasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwerty
uiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwer
tyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrt
yuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwe
rtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmq
wertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbn
mqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcv
bnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvb
nmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxc
vbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklz
xcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjk
lzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjkl
zxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghj
klzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfg
hjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasd
fghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopa
sdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopas
dfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiop
asdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyui
opasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwerty
uiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyu
iopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwert
yuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwe
rtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmq
wertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbn
mqwwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxc
vbnmqwertyuiopasdfghjklzxcvbnm
Contact this candidate