Customer Service Sales

Professional Summary

Dedicated Telecommunications professional with experience managing a full

spectrum of telecommunications installations, services, and functions.

Proven success introducing process improvements, meeting technical

challenges and customer service initiatives driving corporate goal

attainment. Expert communicator who exceeds customer expectations and

provides winning solutions. Strong track record of accomplishments in:

. Team Building/Employee Development & Training

. Exceptional Customer Service Skills

. System Administration

. Wireless Voice & Data/VOIP -Integration with Trading Systems

. Financial Trading Floor Support

. Leadership role with responsibility of managing, planning,

and giving strategic direction to technical staff

Experience:

Regional Service Manager/Midwest April 2003 to April 2011

British Telecom (BT)

. Supported strategic initiatives to ensure profitable

improvements in all areas of Telecommunication and Customer

Service in the Financial Trading Floor Environment.

. Built, mentored, and lead a team of ten technicians, while

maintaining outstanding relationships with BT's key partners

and customers.

. Hired and trained all new personnel.

. Managed multiple client engagements, including project

deliverables, budget and personnel.

. Supplied technical support to the BT Sales team.

Field Engineer April

1998 to March 2003

British Telecom (BT)

. Provided support for all BT trading products and resolution

for telecommunications issues in the financial district.

. Contributed extensive and unparalleled customer service,

support, and on-site instruction.

. Quickly and appropriately troubleshoot and repair problems

onsite.

. Provided 24 hour accountability seven days a week.

Senior Telecommunication Specialist October 1994 to April

1998

Digital Technologies

. Planned, ordered, coordinated, and provided support for all

installation of new telephone systems to improve network and

telecommunications reliability, throughput, and productivity.

. Support the technical team on any service or installation

issues.

. Installed and configured PBX phone and voicemail systems.

. Supplied pre-sales support to all new clients.

Education

. Associate in Applied Science Electronics- DeVry Institute of

Technology.

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