Customer Service Human Resources

Summary of Qualifications

Recruitment/Administrative Support professional experienced working in fast-

paced environments demanding strong organizational, technical and

interpersonal skills. Well-versed in the recruitment life cycle including

social media, trustworthy, ethical, discreet, team-player committed to

superior customer service. Confident and poised in interaction with

individuals of all levels. Fast, accurate, efficient, detail-oriented and

resourceful in completing projects; able to multi-task effectively.

Technical Skills

General: Microsoft Word, Excel, Outlook, Access, PowerPoint, Publisher,

Visio

Human Resources/Application Tracking Systems: HRSmart, SharePoint, SAP,

iCIMS, CARCO, E-Screen

Social Media/Networking

. Facebook

. Twitter

. LinkedIn

. Indeed, CareerBuilder, Craigslist, etc.

. One Wire and other similar resources

. Independent Recruiters

. 3rd Party Recruitment Firms/Agencies

. College/University contacts/websites

Professional Experience

FirstPro, Inc.

Recruitment Consultant (Sept 09 - Present)

. Sourcing and phone screening candidates through social media,

career sites, college/university sites, independent

recruiters/agencies and Applicant Tracking Systems

. Position postings for Intranet and internet job boards

. Coordinating on-campus recruiting activities as well as career

fairs

. Scheduling and coordinating interviews between hiring

managers/panels at all levels, internal/external candidates and

recruiters ( including candidate testing, booking travel, hotel

stays, car rentals, conference room and helping to maintain the

actual interview flow)

. Managing temporary staff hiring process for Corporate Division,

including department invoices; processing candidate interview

reimbursements with Accounts Payable

. Routing requisitions and offers

. Processing Data Transfers for new hires, lateral hires,

promotions and contractor conversions

. Preparing/updating/maintaining weekly open position report for

the corporate office and all other divisions

. Running drug and background checks on new hires

. Reference checking

. Generating offer letters

. Special projects, metrics reporting and administrative support

to the Vice President of Talent Resources as necessary

. Data Integrity reporting/analysis from a shared database for the

entire team

. Internship Program: a member of the creative panel/committee,

updating and maintaining internal publications for the

internship program, admin of the Intern page and responsible for

the flow of activities/events for all intern learning workshops

Real Estate/Mortgage/Foreclosure Professional (Oct 01 - Sept 09)

Positions held: Loan Officer, Sales Assistant, Mortgage Loan Processor,

Funder, Post Closer, and REO Conveyancer

Community Involvement

. Philadelphia Cares Day - 2003, 2004

. March of Dimes - 2009, 2010, 2011

. Susan G. Komen Breast Cancer 3Day Walk - 2010

. Special Olympics PA Eastern Polar Plunge - 2011

. Sandy Rollman 5K Sprint for The Ovarian Cancer Foundation - 2011

Education

Manor College

Jenkintown, PA

Business Administration and Computer Science

Coursework Completed

Little Flower Catholic High School for Girls

Philadelphia, PA

Business/Computer coursework and general studies

Diploma

References

Available upon request

Contact this candidate