Customer Service Representative

Isamar Vasquez

**** ****** *** *** **

Brooklyn, N.Y. 11208

Cell: 347-***-****

Email: *******@*****.***

Objective:

To obtain a position as a Customer Service Representative where my good interpersonal communication skills, and hands on

training can be furthered developed and utilize to strengthen a facility operation that seeks and rewards result.

Skills and Qualifications:

• Superior communication skills with customers and employees

• Good customer - relation background

• Highly efficient in working in a multi-tasking dynamic environment

• Ability to take accurate phone messages and deliver messages promptly

• Experience in handling confidential paperwork

• Good filing and organizational skills

• Insurance Refication

• Ms Word, Outlook, and Power Point proficient

• Fluent in Spanish

Experience:

Receptionist April 2011 – Current

Kappa Medical, Brooklyn N.Y.

• Maintained medical records and report statistics as required.

• Registered patients according to hospital and clinics protocols.

• Organized and maintained forms and office stationary required for front desk activities

• Schedule appointments, organize overflowing paper documents and distribute the required information.

• Performed other specified duties whenever assigned.

Data Entry Clerk December 2010 – April 2011

Rodier Law Offices INC, Manhattan, NY

• Generates reports and responds to inquiries regarding entered data as requested.

• Maintained confidential information.

• Reviews and makes necessary corrections to information entered.

Admissions Assistant October 2009 - September 2010

ASA College, Brooklyn, NY

• Maintain, manage and scheduled interviews of students and parents with admissions counselor.

• Documented and maintain all admissions and financial aid inquiries on appropriate forms and databases.

• Provided assistance to students in all aspects of admission process.

• Operated machines such as, scanners, photocopiers, personal computers and faxed documents.

• Oversee, monitor and counsel on completion of admissions and financial aid paper work.

Crew Trainer March 2009 – September 2009

McDonalds, Brooklyn, NY

• Trained new staff individually and in groups.

• Explained and demonstrated cooking methods.

• Developed excellent interpersonal and time management skills.

• Worked as part of a team to provide effective customer service.

• Computed sales, received and processed payments.

Externship:

Administrative Department October 2010 –February

2011

Beth Israel Hospital, New York, N Y

• Filling, copying, and sending out letters to patients and doctors.

• Update the hospital’s website with information about the patients.

• Mail distribution to residence and doctors of the hospital.

• Account Payable.

Education:

ASA College

Brooklyn, N Y October 2009 – February 2011

AOS in Health Care Office and Admininstration

George Westinghouse High School September 2004 - June 2008

Brooklyn, N Y

References:

Available upon request

Contact this candidate