Customer Service Assistant

*** **** *** *** *** Phone 805-***-****

Long Beach, CA 90813 E-mail: ***********@*******.***

Leon, Nancy

Objective

To obtain a full-time position, which will utilize my strengths in financial analysis,

problem solving, forecasting techniques, and interpersonal skills to advance professional

experience in the business environment.

Experience

Parking Citation Services (CSULB), Long Beach CA Jun 2008- Jun 2010

Student Assistant- Division: Administration & Finance

• Prepared regular reports and filled out a daily log of citations/warnings issued and

submitted them to supervisor; assisted supervisor with special projects.

• Maintained various payroll records such as automatic bank deposit authorizations,

journals and made required adjustments through established procedures.

• Checked listing of vehicles to be booted or towed upon next violation as citations are

issued; if vehicle is on list, completed necessary forms to place boot on vehicle.

• Provided friendly customer service to individuals appealing citations.

• Data-entry for Administrative Appeals & Administrative Hearings outcomes and

entered citation payments into computer database.

• Prepared clear, concise written and verbal reports.

California Mini-Corps, (CSULB)

Dolores Huerta Elementary School, Norwalk CA Nov 2007-

Mar 2008

Tutoring/ Migrant Assistant- Division: Education

• Provided tutoring to migratory students grades 1st-5th who have a priority for services

or who are scoring below basic on the California State Standards.

• Participated in community service events.

• Attended business meetings and professional development trainings.

• Provided assistance in Math, English Language Development, Reading, and Writing.

• Helped classroom teachers to develop lesson plans for migratory students.

Target, Long Beach, CA Mar 2006- Mar 2007

• Sales Floor Team Member/ Cashier- Division: Retail

• Offered fast, fun, and friendly customer service to guests by responding quickly to

their needs, questions or issues.

• Trained new team members.

• Provided checkout assistance as a cashier when needed.

• Restocked items and delivered accurate product placement, pricing and labels.

• Identified and reported any safety issues.

Education

California State University Long Beach, CA Aug 2005- May 2010

• Bachelor’s Degree in Business Finance: Concentration- Investments

Skills

• Proficient with MS Word, Excel, PowerPoint, Outlook, and Internet.

• Languages: English and Spanish

• Effective communication and interpersonal skills, time management planning and

organizational skills, skilled at multitasking and balancing priorities and deadlines.

Contact this candidate