Software Project

***** *** **** ****., *** Park, MI ***** 313-***-**** ( ****@**********.***

Cora Cowles

Experience

Quicken Loans Jan 2007-Present

User Experience Analyst

Develop wireframes and interactive comps to be used in user testing

Plan and execute all aspects of local and remote user feedback and usability

testing

Analyze video and other data obtained from user feedback

Manage software used to gather and aggregate user insight

Manage and analyze data from Voice of Customer and Customer Experience Management

solutions

Communicate user feedback findings to project managers, designers, engineers and

senior leaders

University of Michigan Library - Usability Working Group Sept 2006-Dec 2006

Usability Intern

Created and facilitated usability testing while adhering to the project plan set

forth

Recommended updates for current website and created wireframe specifications for

new website

Analyzed navigation of current website using usability heuristics and focus group

feedback

Online Computer Library Center (OCLC) May 2006-Aug 2006

Research Intern

Navigated online public access catalogs

Collected and analyzed research data

Evaluated Machine Readable Cataloging (MARC) records

Education

University of Michigan- School of Information Ann Arbor, MI

MSI Master of Science in Information 2007

Specialization: Human Computer Interaction

Relevant Courses:

Use of Information: Assessed a help desk support team's work flow by conducting

contextual inquiries, analyses and other approaches to user-centered needs analysis

and design

Interface and Interaction Design: Assessed features of a piece of software,

conducting usability evaluations for that software and recommending updates for the

company that owns it

Design of Complex Websites: Used Ruby, XHTML and CSS to build a database-backed

website

Choice and Learning: Learned about the relationship between learning, cognitive

psychology and macroeconomics as applied to game theory and problem-solving

Search and Retrieval: Learned about search and retrieval algorithms and methods of

searching with and without the aid of a computer

University of Michigan Ann Arbor, MI

BA African American Studies 2005

Technical Knowledge and Membership

Software

Tealeaf, Coremetrics

Axure RP, Morae

Programming Languages and Web Design

HTML, CSS

Member, Usability Professionals' Association

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