Customer Service Real Estate

LISA FIEDOROWITZ

*** **** *** **** 561-***-****

Boynton Beach Florida 33436 ****.***********@*******.***

I am a dedicated professional with more than nine years experience in

mortgage, legal and real estate title environments with a proven history of

excellence.

EXPERIENCE

OASIS OUTSOURCING, West Palm Beach, FL

AR/ACH Specialist 2010-

Present

Set up and maintenance of ACH accounts in client master files; A/R analysis

and weekly

participation in A/R review conference call Monitors bank activity and

identifies

incoming wire payments. Releases wire 'holds' in the system when payments

are made

Administers 'Do Not Service' for past due or outstanding accounts;

Initiates client communication regarding payment method set up

Begins the collection process, including collection letter disbursements,

when clients do not pay within the terms of the Oasis contract;

Calculates/charges NSF return fee and sets it up in the client master file

Corporate Governance Specialist 2008 - 2010

Maintaining companies good standing with various governmental agencies and

licensing boards. Assisting in coordination of outside legal counsel, and

working with counsel to recover outstanding balances.

BLUEGREEN CORPORATION, Boca Raton, FL

Abstractor (2007 - 2008) 1999 - 2008

Performed title searches for deeded owners, prepared warranty deeds, and

prepared estoppel requests

Customer Relations / Re-Sales Team Leader (2006 - 2007)

Monitored and answered title escalation database; coordinated miscellaneous

deeding queue and title customer service queue; prepared weekly reports;

processed all Homeowner Association re-sale transactions; prepared closing

documents, including but not limited to, HUD-1 Settlement Statements, deeds

and affidavits

Miscellaneous Deeding Specialist (2005 - 2006)

Addressed owner needs; created and maintained various spreadsheets for

tracking work and complying with policies and procedures; resolved customer

service issues, utilized for overflow work

Regulatory Compliance Specialist (2001 - 2005)

Prepared State Agency approved Public Offering Statements; handled

inventory of Public Offering Statements to various sale sites; maintained

log and tracking of all marketing agreements, including coordination of

execution; prepared and filed corporate annual reports for more than 50

Bluegreen wholly-owned entities; assisted attorneys in litigation and

consumer complaint matters; prepared and submitted documents for timeshare

registrations

Asset Recovery Coordinator (1999 - 2001)

Created, processed, prepared and maintained files for all defaulted Notes

and loans

LAW OFFICES OF RONALD S. ASNES & ASSOCIATES, Boca Raton, FL 1995 - 1999

Legal Assistant

Homeowners Association collections; prepared deeds in lieu of foreclosure

and various court documents

EDUCATION

Computer certified courses, Broward County Community College, Coconut

Creek, FL

Completed 78 Accounting Course Credits, Brooklyn College, Brooklyn, New

York, NY

State of Florida Notary Public

COMPUTER SKILLS

Microsoft Office Suite; ACT for Windows; AS 400; Synergy; Intella

Symposium; QuickBooks, Davison

ACCOMPLISHMENTS

. 2002 Corporate Employee of the Year

. Development of Timeshare Resale Initiatives

. Implemented Corporate Skip-Tracing Program

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