Customer Service Training

Jessica Conn

Phone (***) ***- **** ***********@*****.***

Summary Statement: Through my academics and work experience, I have

developed remarkable leadership, and customer services skills also, the

ability to multi-task, problem solve, as well as communicating in a

positive and effective manner. I additionally, understand the importance of

self- motivation, the significances of organizational skills and thrive

best in a team environment. Furthermore, I have the ability to see the big

picture, yet work through the small details to arrive at the end goal.

Currently seeking an entry-level Training Coordinator position in the

Organizational Development and Training Industry.

Education: B.S. Degree, West Chester University, May 2009

* Major: Psychology

* Currently pursuing a Masters Degree at Immaculata University in

Organizational Studies with an emphasis in Leadership

Graduate Course Related Experience:

* Group Leadership and Training Facilitation

* Designed and facilitated a change process module for White Manor

Country Club as a course requirement

* Observed Management Training session at a $150M local

corporation

* Co-Facilitated a Management Training seminar at a 150M local

corporation

* Strategic Planning and Change Management

* Exposed to business strategy formulation theories

* Knowledgeable regarding the role of vision and mission

statements in driving high performance

Professional Experience:

White Manor Country Club Malvern, PA

Promoted to Training and Service Supervisor, 11/09 - Present

* Assist in interviewing, hiring, orientation, and training of new hires

plus ongoing development of current service staff

* Responsible for service improvement programs such as server basics,

member satisfaction and efficiency

* Work with management in the development of internal training manuals,

wait staff policies and restaurant procedures

* Assist Restaurant Manager with weekly scheduling; help maintain

attendance and performance reviews for all service staff

Bartender, and Server 1/08- 11/09

* Providing quality customer service to highly demanding club members

Advantexe Learning Solutions, West Conshohocken, PA, 5/10- 9/10

Student Internship

. Assisted in researching theories of leadership for training programs

. Participated in the development of presentations for management

training

Other Interests and Activities

. Volunteer/ aid for Appreciative Inquiry Summit 10/10

. Member of Immaculata University's Graduate Student Advisory Board

. Research Assistant at Head Start Program in Philadelphia Schools

02/2009-05/2009

. Good working knowledge in Microsoft Vista 2007, Excel, Word, Power

Point

. Active member and volunteer for Animal Coalition of Delaware County

(ACDC)

.

Contact this candidate