Customer Service Truck Driver

Paul L. Queneau

*** *. **** **. #*

Long Beach, Ca. 90813 e-mail: ***********@*******.*** 626-***-****

Qualifications

I have 17 years of Customer Service

I have 3 years of Dispatching Experience

I am experienced in answering phones

I am experienced in DAT Load Boards, and Internet Load Boards

I am experienced in Backhauls, back to California

I possess Broker Contacts for Backhauls

I posses knowledge of Hours of Service, D.O.T Regulations, and California Bridge Law

I have some knowledge of Maintenance of Fleet Equipment

I have knowledge of all Traffic Lanes Nationwide

I have experience in Routing for Multi-picks and Deliveries

I have knowledge of Rate Negotiations with Brokers and Outside Carriers

Experienced with Dry Vans, Reefers, and Flatbeds

I posses average skills in Computers, with Word, and Excel

I can type at least 30 wpm.

I Operated a Warehouse for 7 years

Work History

11/2010 – Present Landstar Carrier Group

I am working now as a Dispatcher, with a North American Carrier,

Total Company Trucks are 9,000 and Approved Carriers of at least

150,000 Carriers. I have negotiated Rates, and dispatched Drivers,

across the Country.

06/2008 – 11/2008 Estenson Logistics LLC

Duties:

Pick up dry or refrigerated products in Southern California.

Transport them to Bakersfield, to the Dreyers Ice cream Plant.

Then swap out trailers, and bring loaded Ice Cream Trailers to

Dreyer’s in City of Industry to unload.

08/2007 – 06/2008 Scully Transportation Services

Pick up dry or refrigerated products in Southern, California.

Transport them to Bakersfield, Ca. To the Dreyers Ice Cream

Plant. Then swap out trailers, and bring loaded Ice Cream trailers

to Dreyer’s in the City of industry to unload.

04/2007 – 08/2007 YRC Logistics

Working in yard with Yard Truck. Moving Trailers in and out of

123 Dock Doors. Constantly moving loaded trailers brought in by

outside carriers, into doors to be unloaded and separated on Dock

by Destinations. Pulling out loaded Containers, staging them in

yard for, outside carriers to take to Rail Yard. Worked as a team

with 3 other Drivers. Very fast paced work, using teamwork.

12/97 – 04/2007 Paul L. Queneau Trucking

Independent Owner Operator

Responsible for: Customer service, Communicating with Dock

Personnel, Shipping & Receiving Managers, Brokers, loading &

Unloading of Product off Trailer, such product as Produce, Frozen

Meat, Frozen Chickens, & General Freight in 48 States.

Worked as a Dispatcher during this time, having 2 drivers,

working under my Authority. Finding loads, and dispatching them

to the drivers. Setting up, Pick up appointments, delivery

appointments, and rates for hauling product. Making sure Billing

Paperwork was complete for payment.

6/1990 – 12/1997 Franchised Tupperware Distributor,

Care’ n Share Party Sales

Ordering Tupperware for the Managers & Consultants that were

selling for the Distributorship.

Packing & Delivering Product to all Managers & consultants.

Customer Service with the Public.

Weekly Inventory.

Managing Accounts Payable, & Receivable,

Data Entry,

Supervising a work Crew of 22 warehouse Workers, and 5 Office

workers.

Managing Payroll for all Employees.

Processing Profit & Bonus Checks for Managers.

Processing Refund Checks for Consultants.

Managing (3) Separate Business Accounts.

Holding Training Meetings one per week.

01/1984 – 06/1990 Ralph’s Grocery Company.

Truck Driver.

Delivering Fresh Produce to Store Chain.

Education

Long Beach Polytechnic High School Graduated June, 1972

Diploma

Military Service

United States Navy, July 10, 1972 – July 9, 1975

Honorable Discharge.

Responsible for keeping Ship clean. Sweeping, Moping, and

Wiping down of grease on the Deck. Removing Rust, Priming &

Painting of Repaired area. Operated Paint Locker on board Ship.

Fueling at Sea, Rig Captain. Winch Operator, Line Handler.

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