Sales Representative

Albert L. Moore III: Help Desk Support Technician

512-***-****/ *************@*****.***/ Austin, TX

Professional/Tech Summary:

Three years desktop support expertise in online gaming support.

Expert in troubleshooting BSOD, installing dual boot O/S, Symantec Ghost.

Experienced in account creating and management in Active Directory

Operating systems expertise in: Windows 7, Vista, XP, ME and Fedora Linux.

Experienced supporting installations and configurations on Cisco routers.

Software and programming skills in: XML, MS Office, Open Office,

Dreamweaver.

Five years expertise in help desk/ network operations support center role.

Education

A.S. Johnston High School 2001 graduate Austin,TX

Cybertex Institute of Technology Nov. 24,2010 graduate

Network Support Specialist Diploma: A+, Net+, MCP, MCSA and MCSE

certifications

Temple College Temple, TX

Degree: Associates in computer information systems

Specialization: Network Administration

Professional Employment

Harte-Hanks/ Xbox Live Support Rep. Jan. 2010-Feb 2011/ Jan. 2005-Dec. 2006

Austin,TX

? Testing internet connectivity, hardware and download failures, system

updates.

? IP address troubleshooting and manage support for NAT restrictions.

? Configure MTU settings and configure DNS and DHCP settings

? Troubleshoot Netflix, Zune, ESPN and console marketplace applications.

? Expertise in modem/router models as Cisco, Netgear, Linksys, Motorola and

etc.

? Support PPPOE settings and promoting child account permissions to adult

account.

? Expertise in configuring wireless adapters, controller setup and changes.

IEnergizer/EA Games Technical Support Rep. May 2009-Dec. 2009 Austin, TX

? Support memory management by clearing cache, temp files and disk cleanup.

? Test internet connectivity using Ping and command prompt tool.

? Troubleshoot in-game clients with slow performance and lags on network.

? Reset console settings and family settings codes, email logons and

passcodes.

? Manage red ring of death, cd/dvd drive failures and blinking or flashing

light errors.

? Support memory management and updates for Sony PS2 and PS3 as well as

PC's.

West Corporation/At&t Sales Support Rep Jan.2007-April 2009 San Antonio,TX

? Support mobile device activations for small business and corporations.

? Expertise in order management, billing and systems as Phoenix and

Telegence.

? Troubleshoot Windows, Android and smart phone applications and memory.

? Work with broadband cards and account upgrades, data and rate changes.

Telenetwork/ Technical Support Representative Jan. 2002-Dec. 2004 Austin,TX

? Support clients with internet, web and security related issues.

? Analyze system software and network devices to resolve reported errors.

? Troubleshoot internet connectivity, IP address resolutions and account

resets.

? Work with virus removal, spyware solutions and pc remote utilities,

system restore.

? Advanced abilities to configure wiring or connectivity for modem,

router/gateways.

? Provide solutions for email and passcode resets, setting up account

permissions

MCI/ Outbound Sales Representative(call center) Jan. 2000-Dec. 2001

Austin,TX

? Expert in reaching sales goals and pitching benefits to new clients of

phone or DSL..

? Knowledgeable in MCI residential home services and DSL technology.

? Skilled in working with sales order management system and Knowledgebase.

? Develop sales scripts and follow up action by outbound calls to earn new

business.

? Achievements in surpassing goals and team task and reaching 150% of sales

quota.

Contact this candidate