Customer Service Representative

BEVERLY IMO

Fort Worth, TX

cell: 817-***-****

email: *******.****@*****.***

OBJECTIVE

Aspire to join a reputable and stable organization as a customer service

representative to serve with the best of my professional efficiencies.

? PROFESSIONAL EFFENCIENCIES

. Adapting expertise in the changing environment.

. Efficient to build good customer relationships.

. Efficient to problem solving and sorting out service related customer

complaints instantaneously.

. Diligent, target centric, and detail oriented.

. Pleasing personality.

. Professional and clear phone voice.

PROFESSIONAL EXPERIENCE

Bridgework Partners Lewisville, TX

Customer Service Representative September 2010-February 2011

? Temporary assignment

Guidepoint Systems Fort Worth, TX

Customer Service Representative March 2009- June 2010

. Internet-based tracking, navigation or vehicle security.

. Ensure that the customers receive high standard services.

. Process inbound calls to the point of resolution including customer

inquiries, complaints, requests for technical support, and customer

account information.

. Place outbound calls for special projects and light collections.

. Analyze sales goals and met predetermined deadline.

Suddenlink Communications Tyler, TX

Account Service Representative July 2006 to December 2008

. Inbound call center providing existing and potential customers with

communication products for the home.

. Customer service and troubleshooting experience in a call center

environment.

. Apply product and policy knowledge to billing, sales and technical needs.

. Provide customer satisfaction, retention, and growth by efficiently

delivering competitive services to existing and potential customers.

. Emphasized the quality of service and products to "up-sell".

EDUCATIONAL QUALIFICATION

Texas College Tyler, TX 2006-2009 (Some College)

SOFTWARE SKILLS

Microsoft Office/Suite, Windows, Outlook; extensive knowledge of internet

and computer.

Contact this candidate