Customer Service Sales
Resume:
Shernetta D. Walker
Columbia, SC 29223
Email: abhh2v@r.postjobfree.com
To Whom It May Concern:
Please accept this letter as expressed interest in the employment
opportunity with your
company. Enclosed is a copy of my resume for your consideration and
review. Please allow me to draw your attention to some of my
qualifications. During my tenure in past positions, I have accumulated over
ten or more years of increasing responsible and successful experience in
customer service and management, as well as retail sales. As you can see
from my resume, I have gained valuable experience in customer service,
supervising, training and administration. I am capable of adapting quickly
to any work setting or set of responsibilities, while enjoying a new
challenge. Based on these qualifications I am confident I can make a
significant contribution to your staff. It would be my pleasure to meet
with you in person to discuss my qualifications as they relate to your
current staff requirements. Thank you in advance for your time and
consideration. I look forward to hearing from you soon.
Sincerely,
Shernetta D. Walker
Shernetta D. Walker
361 Oakbrook Village Drive
Columbia, SC 29223
Email: abhh2v@r.postjobfree.com
OBJECTIVE
To obtain a position as a Data Entry Part-time. To utilize my customer
service and Management and interpersonal skills; in an environment where I
can maximize company and personal career growth.
EXPERIENCE
July 2006-Current
Roger Townsend & Thomas, PC Columbia, SC
Title Processor/Billing Specialist
*Process incoming title from the abstractor and outside clients.
*Print all foreclosures or any other title work that is checked in on a
daily basis.
*Billing for all the title searches, generate invoices and check off on the
spreadsheet on a daily
basis.
*Clear all the invoices out of system for accounting to print out checks.
*Process all of the abstractor mailing that comes in and process outgoing
mail threw the UPS
system.
*Tracking of all the mail that goes out for billing purposes.
*Good written communication and verbal skills.
October 1999- April 2007
Verizon Wireless Columbia, SC
Technical Support Coordinator 3rd Shift
*Responsible for negotiations with customers regarding all facets of
Cellular services, billing
and contract.
*Maintain customer retention through negotiations.
*Educate and soft-sell customers on products, services and current
promotions.
*Process correspondence in a timely and accurate manner.
*Maintain and update customer-billing information.
*Assist customer with immediate issue if unable to make and receive calls
during off-core.
*Proficient and effective in verbal and written communication skills, while
maintaining focus of
Customer care.
*Assist customers in a timely manner with lost/stolen equipment after
hours.
*Working knowledge of MTAS, Global Phone, Syniverse and MARS.
*Special projects, Off-Core 611SUB, Contract Renewal Audit 2004, Family
Tracker 2002-2003,
Accommodation tracker 2003, Transition 2002-2003, Kids Day at Work 2001-
2003, Escalation
2000-2001, Contract revisions 2005, Follow ups 2004-2006.
June 1992- 1999
SC Department of Transportation Columbia, SC
Supply Specialist III and Postal Clerk
*Pick-up mail from the Post Office on a daily basis.
*Processing incoming and outgoing requisitions.
*Processed and delivered inter-office mail as well as a courier to other
State and Federal
agencies.
*Performed administrative duties, spreadsheets, accountable for parcels
packages (payroll, data
entry, UPS, FEDEX etc.).
*Created spreadsheets for Inventory Control.
*Process purchase orders to replenish stock on a daily basis.
*Assisted with internal and external customer for supplies and orders.
May 1990 - September 1999
Stein Mart # 39 Columbia, SC
Sales Associate/Shipping and Receiving
*Sales Associate in varies department Linen, Gifts, Children's and juniors,
assisted customer.
*Placed new merchandise on sales floor, processed make downs and sale
items.
*Shipping - pricing merchandise for the sale floor, ticketing, hanging,
preparing merchandise.
*Unload merchandise - sent out merchandise for customers or damage
merchandise back to the company.
*Assisted making tickets for merchandise.
*Back up cashier as needed.
EDUCATION
1988-1989 Professional Training Institute Columbia, SC
*Certification in Word Processing and Data Entry
SOFTWARE KNOWLEDGE
Access, Microsoft Word, Excel, Power Point, Outlook, Microsoft XP. Pitney
Bowes, Inserter,
Pro-Vantage Billing system, Case Aware billing system.
References available upon request.
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Contact this candidate