Project Customer Service

Yolanda Freeman

*********@*****.***

***** ******** ****

H: 281-***-****

Richmond, TX 77407

C: 713-***-****

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Summary of Qualifications

Highly focused, goal oriented professional with strengths that include the

ability to track operating performance and profitability of a specific

department. Able to participate in an organization in several capacities

including: accounting and finance, general management, human resource

management, and project management. In addition, a self-motivated creative

thinker with the ability to make practical decisions, meet strict

deadlines, and multi-task while being highly organized and detail oriented.

Professional Experience

PAI Engineering

Administrator (Contract)

September 2008- July 2009

Assisted in creating and maintaining project schedules, ensured accuracy of

document management system, managed document flow between project

operations and engineering disciplines, helped maintain project status in

client database, participated in team status meetings and supported the

project staff by facilitating project logistics such as meetings,

conference rooms, and conference calls. Highlights included:

. Tracking project schedule issues, resolving problems and communicating

status reports to the project managers.

. Ensuring accuracy of document management system by populating missing

data, making revisions, monitoring document status and maintaining the

engineering documents.

. Uploading engineering documents in Project Tools environment, assigned

document numbers and issued to the client in a timely manner.

. Reproducing and distributed engineering documents in accordance with

project distribution matrix.

ICS Triplex January

2006 - August 2008

Project Coordinator

Responsible for providing exceptional customer service and leadership

skills by adhering to deadlines in a fast-paced environment. Highlights

included:

. Acting as a resource to department during day-to-day operations while

promoting guidelines and policies established by the company.

. Tracking project shipments and due dates to assure "on-time"

deliveries.

. Advising project management team of any critical items that may effect

"On time deliveries." Work with warehouse production control and

expediting to know items needed for shortages.

. Assisting project management team with changing demands of customer,

field and internal needs.

. Reporting monthly Work in Progress to project managers and upper

management.

. Preparing request, bids and contracts for proposals for review and

issuance.

. Maintaining contract/financial files for project managers.

. Processing customer invoices as well as researching and resolving

invoice issues.

Peopleworks (Synagro-Temporary)

Office Administrator August

2004 - November 2005

Responsible for providing administrative, clerical, and organizational

support to fleet managers. Highlights include:

. Maintaining accurate mileage report for fleet.

. Ensuring that all fleet had up-to-date registration and permits.

. Recording maintenance, data input and filing.

. Working directly with drivers to resolve permit/registration issues.

National Oilwell

June 1997-March 2003

Administrative Coordinator

Responsible for providing administrative support to the engineers in the

field service department. Highlights include:

. Serving as liaison between human resources and engineering staff.

. Establishing and maintaining human resources and payroll related

records.

. Coordinating and arranging domestic and international travel.

. Processing weekly service paperwork and expense checks.

. Ensuring that project documentation was communicated to field

employees.

. Preparing invoices and supporting documents to bill for engineers

jobs.

Education

Devry University, Houston, TX

Bachelor of Science Business Management, 2008

Skills

MS Office Suite (Word, PowerPoint, Excel, Visio), JJ Keller, Project Tools,

Adobe Acrobat

Lotus Notes, Outlook

10 Key

Business and Management Skill Competencies

. Maintains confidentiality and works well independent or in a team

environment.

. Prioritizes and plans work activities and uses time efficiently.

. Demonstrates accuracy and thoroughness and monitors own work to ensure

quality.

. Able to engage clients, build positive relationships and handle

difficult customer situations effectively.

. Identifies and resolves problems in a timely manner, gathers and

analyzes information skillfully and maintains confidentiality.

. Adapts to changes in the work environment, manages competing demands

and is able to deal with frequent change, delays or unexpected events.

Contact this candidate