Customer Service High School

LAKEISHA D. SMITH

PHONE: 972-***-****

E-MAIL: ********.******@*****.***

OBJECTIVE: To obtain a position within a secure company that provides

opportunity for learning and growth.

SUMMARY OF QUALIFICATIONS:

? Demonstrates flexibility, strong work ethics and problem solving

skills.

? Extensive experience with Microsoft Office and Internet Navigation.

? Confident decision maker that utilizes strong leadership skills to

successfully motivate staff and team oriented environment.

PROFESSIONAL EXPERIENCE:

Tea Cake Kids, Hutchins, Texas (February 2010-March 2011)

CUSTOMER SERVICE REP

Job Summary: Communicate with customers over the phone, by e-mail, fax, or

regular mail correspondence, answer phones & respond to customer request,

research billing issues, document and alert supervisor of trends in

customers calls, complete call logs & reports, provide customers with

product & service information, enter data into the system and other duties

as assigned.

Dallas County Health & Human Services, Dallas, Texas (January 2006 -

January 2010)

CLERK II

Job Summary: Perform routine clerical and general non-technical laboratory

duties in to include sorting and filing laboratory requisitions, reporting

laboratory results to appropriate medical personnel. Check incoming

specimens for proper identification and sufficient quantity, sort on

counter for technicians. Give test results by phone when requested.

Maintain files of laboratory requisitions and other laboratory records.

Open, sort and route incoming mail and prepare outgoing mail. Answer

telephone; greet patients and other personnel upon arrival in laboratory.

EDUCATION:

Honors Academy High School, Dallas, Texas

High School Diploma 2004

Reference: Available Upon Request

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