Technician Manager

Gordon Dickson

**** **** ***** ****

Gilbert, Arizona 85296

480-***-**** (Home)

480-***-**** (Cell)

*****************@*****.***

Objective

To find employment as a computer hardware technician or in a related

Information Technology position.

Employment History

Computer Hardware Technician

2001 to 2007 Northrop Grumman, Phoenix, AZ

. Supported numerous Fortune 500 accounts as a Per

Event Tech

. Supported the Northrop Grumman HP Per Event Account

Was a part of the Northrop Grumman On Call team for Arizona

Supported servers, workstations, desktops, laptops, and

printers

SCO UNIX Support Technician

2000 to 2001 ADS, Scottsdale, AZ

. Supported SCO UNIX and the ADS software in a

helpdesk capacity

. Configured new server and workstation builds

. Was the in-house Windows support lead

Helpdesk Support Team Leader

1999 to 2000 Mindspring/Earthlink, Phoenix, AZ

. Assisted customers with installation and dialup

issues

. Assisted the business customers with specific

Windows NT issues

. Was a team leader of a ten person support team

Technical Returns Manager

1994 to 1999 MicroAge, Tempe, AZ

. Processed customer returns in conjunction with the

sales group

. Supervised eight techs in the return

de-configuration process

. Managed the insurance claims inspections from a

technical perspective

Other Experience

I have worked as a computer technician for over 15 years. I

have primarily supported Wintel systems, but I do have 2

years of supporting SCO Unix. My hardware knowledge is

centered on Compaq/HP and Dell, but I have experience

servicing Sun, Toshiba, Sony, and IBM equipment.

References

References are available on request.

Contact this candidate