Customer Service Data Entry

CAROLYN FOSTER

*** * ******** ***, ****** Garden, FL 34787; 407-***-****;

***********@*****.***

OBJECTIVE

To obtain an employment opportunity with a growing company that will allow

me to utilize my skills and professional experiences to reach the company's

goals.

Core Competencies:

55+ WPM/10,000+ alpha/numeric keystrokes. Proficient in Microsoft Office, Word,

Excel, Powerpoint.

Outlook, Lotus Notes, Internet Able to learn and implement new functions

navigation. rapidly.

Working knowledge of Quark. Careful listener with excellent verbal

Dependable, responsible individual and written communication skills.

willing to do more than is required. Able to coordinate and complete multiple

Knowledge of databases: Citrix, Medisoft, projects in deadline oriented

Filemaker Pro, Access. environments.

Provides expertise customer service and

telephone skills.

.

PROFESSIONAL EXPERIENCE

TCA Consulting Group, Inc. Contracted at: The Hartford Life Insurance

Co. Maitland, FL

Assignments From: 11/2010 -4/2011; 11/2009-4/2010; 11/2007- 4/2009; 12/2006

- 5/2007; Document Assistant/Customer Service Specialist

. Assist the financial services department by processing medical expenses

into the claims system; DCS.

. Contributed to the improvement of procedures utilized when handling

undeliverable mail through the tax department.

. Created tax documents, forward correspondence nation wide to account

managers and ability analyst via email.

. Maintain database as well as ensure that information is entered

accurately and in a timely manner.

. Handle calls on the Tax Hotline and resolve customer's issues.

Carey Staffing Contracted at: Orlando VA Medical Center; Data Entry

Orlando, FL

From 9/2009 - 10/2009

. Provided accurate data entry skills.

. Transcribed scheduled appointments from Vista 673 into Vista 675

. Scheduled appointments into Vista 675 and cancelled the existing

appointment in Vista 673.

Snelling Personnel Contracted at: CSI

Apopka, FL

Assignment From: 8/2007-11/2007; Data Entry/Validator

. Validating scanned documents to block out sensitive data on legal

documents.

. Entering the correct data into a database where errors appeared.

Superior Technical Resources Contracted at: Lockheed Martin

Orlando, FL

Assignments From: 8/2006 - 12/2006; File Clerk

. Successfully prepped files to be electronically scanned for the Human

Resources Department.

. Pulled out the required paperwork from over 2000 employee files and

organized then into new folders.

. Followed HIPAA Guidelines that pertained to current and terminated

employee's files that had sensitive data.

. Performed data entry on a created spreadsheet to keep record of all

terminated employees files that were shredded.

Trader Publishing

Canton, OH

From 9/1993 - 12/2005; Data Entry/Page Assembler

Ability to work in a fast paced environment entering descriptions of

homes in the computer for the Nation's #1 leading magazine while meeting

the criteria deadlines.

. Accurately edited page layouts on a Quark document after data flowed from

the database onto the document.

. Provided proofreading for errors on final phase before sending to the

press to be printed.

. Operate desktop publishing software and equipment to design, layout, and

produce camera-ready copy.

EDUCATION

Associate of Science in Medical Billing and Coding; January 2009

Anthem College; Phoenix, AZ; (formerly known as High Tech Institute of

Phoenix)

Relevant Course Work:

Medical Billing & Coding Medical Records and Documentation

Health Information Technology Healthcare Delivery & Insurance

Management

Professional Coding Practice Healthcare Reimbursement and Legal

Issues

EDUCATIONAL EXPERIENCE

Medical Administrative Skills

. Scheduling appointments and operating medical software applications such

as Medical Manager.

. Employing medical terminology and pharmacology knowledge to patient

accounts and daily procedures.

. Coding diagnostic statements of diseases and medical procedures in

account management systems.

. Formatting medical records, destroying records in accordance with

regulations, and file retention.

. Adhering to laws of confidentiality pertaining to the release of

information on patient accounts.

. Performing basic word processing while composing business letters, memos,

and other correspondence.

. Designing letterhead, newsletters, announcements, flyers, cover pages,

and other office documents.

. Utilizing computer operating systems to create and format web pages with

hyperlinks.

Robert Morgan Vocational Technical Institute; Miami, FL

Certificates in: Receptionist and Communications Operator

Data Entry Equipment Operations

Word Processing/Machine Transcription

Clerk Typist

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