Customer Service Technician

Location:

Posted:

May 23, 2011

Shawana White

**** * ********** ( Mesquite, TX, *5149

*************@*****.***

Objective: To possess a challenging position that will allow me to utilize

past experiences and skills, as well as develop new skills, in order to

maintain a productive and successful working relationship in a positive

work environment.

Education:

Southeastern Career Institute Dallas, TX May, 2008 - January, 2009

Pharmacy Technician Program

* Honors - Perfect Attendance, Honor Roll

Skills/Qualifications:

American Heart Association CPR Certified, Registered thru the Pharmacy

Technician Certification Board, Produce Rx Labels, Medical Terminology,

Demonstrate Inventory Control, Translate Physician order, Perform insurance

billing functions, Pharmacy Ethics, Prescription receipt and screening,

Identify brand and generic Medications, Microsoft Word, Outlook, Word

Perfect, Windows

Employment History:

CVS PHARMACY, Dallas, Texas

Pharmacy Technician, Externship-Completed 160 Hours

* Focused on excellent customer service

* Prescription order processing

* Monitored drugs for inventory control

RUIZ PROTECTIVE SERVICE, Dallas, Texas

Security Officer, January, 2008-Present

* Provide a visual security presence at to ensure that visitors have a

safe and pleasant experience while visiting

* Guard, patrol and monitor premises

* Work the metal and x-ray machines to detect any harmful objects

AMAZON, Dallas, Texas

Warehouse Assistant-Seasonal, October, 2007-January, 2008

* In charge of pulling, packaging and shipping of products in a timely

fashion

Verizon Wireless Dallas, Texas

Customer Service Representative 2004--2007

* Open new account, open new units.

* Outages and technical difficulties. Disconnects and overdue billing.

* Assisting customers with billing, payments, and account information.