Customer Service Information Technology

Nick Woolard *** w. grove pkwy #****

Tempe, Arizona 85283

****.*******@*****.***

Cell 928-***-****

OBJECTIVE

To obtain a Entry Level IT Assistant position integrating strong

troubleshooting skills, has 1+ years of experience in IT, and strong Skills

knowledge of Microsoft Windows XP/Office setup and support.

Microsoft

EDUCATION Office Suite

2010/2007/200

Information Technology, Bachelors of Science 3

March 2012 Adobe

Collins College Technical Institute, Phoenix, Arizona Photoshop

GPA 3.75 GIMP 2.6

Information Technology, Associate of Science PGP

December 2009 Roxio Creator

Collins College Technical Institute, Phoenix, Arizona

GPA 3.56 Remote

Desktop

Studying in Information Technology on the logical and physical layout CA ArcServe

of networks. Focusing on the installation of operating systems, CA Total

hardware, and software. Along with setting up and maintaining networks Defense

and computers in a server based environment. Zone Alarm

Virtual Box

SCHOOL PROJECTS VMWare

Workstation

Explored the Linux Operating System, system administration, software

applications and hardware interface. Know how to install Linux and

configure the system with emphasis on network administration. Linux

Set up and currently maintain our Linux server for the I.T. program. OpenSUSE 11.0

Set up and configured basic Samba, Email, Apache, Proxy, Firewall

services as group projects. Ubuntu Server

Volunteered to assist the repair of the network of The Boys and Girls

Club in Phoenix. Ubuntu

Desktop

EMPLOYMENT HISTORY Fedora Core

13 &14

Information Technology Specialist June 2010 - March 2011 Windows Vista

EventPro Strategies, Scottsdale, Arizona

Ensure all users the ability to work without unnecessary interruptions Windows XP

to prevent downtime for the company, work on new protocols to make IT Windows 7

more efficient with less impact. Windows

Maintain backups, prioritize what will be resolved each day based off Server

of how mission critical the issue may is to the company. 2003/2008

Troubleshoot and resolve IT related problems through our ticketing Mac OS X

system to prioritize and document all service requests to keep records Leopard

of all known issues for faster and more accurate service. BlackBerry OS

Customer Service Associate May 2009 - June 2010 MySQL

Fry's Electronics, Tempe, Arizona

Ring up transactions as well as answer any questions the customer has Type 50 words

about the product itself, warranty issues, return polices, per minute

recommendations, etc.

Work at a fast paced rate while maintaining accuracy on purchases.

Nice, friendly customer service for that great overall experience.

Contact this candidate