Customer Service Human Resources

Norma S. Murray

626-***-**** **** West Grondahl St. . Covina, CA 91722

*********@*******.***

Legal Coordinator/Supervisor - Law Firm Manager

Creative, consistently successful human resources and administrative leader

who delivers strong and sustainable gains in performance, productivity and

profitability in top 100-ranking legal and law service firms. Offer 20+

year career as highly successful trainer and motivator of both new and

experienced legal teams. Extensive record of top performance in management

and supervisory roles. Proven strengths in strategy improvement and

implementation, staff development, and executive assistance. Exceptional

communicator, negotiator, motivator, and advisor.

Team Leadership Recruitment/Staffing File/Records Management

Document Preparation Performance Improvement Meeting Planning

Conflict Resolution Program/Policy Development Organizational Direction

Project Management Attendance Monitoring Workflow Management

Professional Experience

MURRAY construction & metal fabrication/NOTARY PUBLIC, Covina, CA

Administration/Notary Public/Consultant (May, 2009 - Present)

Marketing, billing, client relations, customer service, ordering supplies;

notarial services for real estate, insurance and automotive clients;

consulting and assisting on legal matters.

WINSTON & STRAWN LLP, Los Angeles, CA

Human Resource Administration/Secretarial Supervisor (April, 2007 - May,

2009)

Challenged to increase morale and build consensus between departments

suffering from dissonance due to favoritism, lack of communication, and

other employee-relations issues. Directly managed team of 33 secretaries,

word processors, and receptionists. Executed all HR-related functions,

including recruiting and training new hires, mentoring and rehabilitating

staff, observing and analyzing performance, and coordinating workflow and

assignments. Closely monitored attendance, timesheets, and employee

schedules, approving all vacation/time-off requests. Led firm-wide,

management, and departmental meetings on regular basis.

V Drastically improved morale and resolved long-running animosities by:

. Separating secretaries into teams of 4-6, meeting with each group

daily and weekly to address specific concerns.

. Developing numerous inclusive committees such as Professional

Development Committee and Firm Social Committee, improving

communication between departments, building positive relationships,

and providing opportunities for growth.

V Assigned each secretarial group to an attorney to assist with coverage

and overflow; stepped in to help attorneys with legal operations as

needed.

V Liaised effectively between department leaders and staff to quickly

resolve conflicts.

V Provided technical expertise to Information Technology Trainer as

requested for training projects.

McKenna, Long & Aldridge LLP, Los Angeles, CA

Human Resources Administration/Secretarial Coordinator (October, 1992 -

April, 2007)

Promoted to Secretarial Coordinator position after mastering

responsibilities as Executive Legal Secretary for growing firm. Supervised

30 legal secretaries and receptionists, completing all recruitment,

training, and performance evaluation. Negotiated salaries, assessed

interviewees' skills, and led orientation efforts. Managed HR files,

timesheets, overtime authorizations, and expenditures such as meal

allowances.

V Recognized for ability to cover any desk/position due to extensive

knowledge of all staff members' responsibilities.

V Established successful workflow management system and coordinated

assignments between secretaries and receptionists.

V Became point-person between Office Administrator and all other firm

staff in addressing issues and concerns during weekly meetings.

V As Legal Secretary, mastered litigation processes including pre-

litigation preparation (pleadings, informal discovery, document

organization), pretrial discovery (civil procedure, interrogatories,

requests for admissions/production of documents), trial practice

(motions, exhibit preparation, briefs, jury demands), and post-trial

practice (findings and conclusions, cost bills, executive judgment).

Skadden, arps, slate, meagher & flom, llp, Los Angeles, CA

Executive Legal Secretary (October, 1984 - August, 1992)

Completed products liability secretarial duties for several firm partners,

including document production/preparation, client billing, time and billing

reports generation and analysis, and expense reporting. Prepared M&A

documents, tender offers, and proxy statements. Managed attorney schedules

and coordinated travel for speaking engagements and conferences.

V Led coordination of daily firm newsletter, assisting in timely

circulation.

Education & Professional Credentials

Bachelor of Science in Business Management, University of Phoenix, Diamond

Bar, CA: 2003

California Notary Public; National Notary Association Member

Technical Proficiencies

Microsoft Office Suite (Word, PowerPoint, Excel) . Docket . Kronos .

PeopleSoft

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