Administrative Assistant Customer

Kelly Moseley

*** *. **** ** - *** angeles, ca **003

323-***-**** h - Email: *********@*****.***

objective

To obtain a challenging job in a position that will allow me to exercise

and develop my occupational skills as well as further enhance my experience

in a professional environment.

SUMMARY OF QUALIFICATIONS

. Enthusiastic individual who welcomes new challenges and committed to

achieving success

. Able to prioritize and complete multiple tasks in a fast paced

environment

. Ability to develop positive relationships with clients and colleagues

. Works effectively within a team as well as independently with minimal

supervision

. Excellent communication skills, positive work ethic

Work of experience

New World Travel Los Angeles, CA. 10/2003 to 04/2004

Administrative Assistant

. Plan routes, itineraries, and accommodation details, using schedules,

rate books, and computers

. Make and confirm reservations for transportation and accommodations,

using telephones, faxes, mail, and computers

. Prepare customer itineraries, invoices and accept payment

. Answer inquiries regarding information such as schedules,

accommodations, and procedures

. Assemble and issue required documentation, such as tickets, and travel

insurance and policies

. Determine available space for travel dates requested by customers

. Inform clients of essential travel information, travel times,

connections, medical and visa info

. Maintain inventories of available passenger space and provide

information on space reserved

. Examine passenger documentation to determine destinations and to

assign boarding passes

All Continents Travel/Qatar Airways Los Angeles, CA. 02/2003

to 10/2003

Administrative Assistant

. Confer with customers by telephone to provide information about visa

and International travel

. Check to ensure that appropriate changes were made to resolve

customers' problems

. Determine charges for services requested, collect deposits or

payments, or arrange for billing

. Refer unresolved customer grievances to designated departments for

further investigation

. Resolve customers' service complaints by performing activities such as

exchanges or refunds

. Obtain and examine all relevant information to assess validity of

complaints

Travel Placement Huntington Beach, CA 10/1996 to

07/2000

Administative Assistant

. Collect payment for transportation and accommodations from customer

. Converse with customer to determine destination, mode of

transportation, travel dates, financial considerations, and

accommodations required

. Compute cost of travel and accommodations, using calculator, computer,

carrier tariff books, and hotel rate books, or quote package tour's

costs

. Book transportation and hotel reservations, using computer terminal or

telephone

. Plan, describe, arrange, and sell itinerary tour packages and

promotional travel incentives offered by various travel carriers

. Provide customer with brochures and publications containing travel

information, such as local customs, points of interest, or foreign

country regulations

. Print or request transportation carrier tickets, using computer

printer system or system link to travel carrier

Education

Cal State University Dominguez Carson, CA BA -

Communications

Academy Pacific Travel and Bus College Los Angeles, CA Certificate -

Travel Agency

REFERENCE Available upon Request

Contact this candidate