Sales Customer Service

Lisa R. Sample

*** *. ******* ***** **** Unit ***5

Cedar Park, TX 78613

Cell: 512-***-****

*********@*****.***

Summary of Qualifications:

. 7+ years combined retail sales and call center customer service

experience

. Effectively multitasks in fast pace environment

. Evaluate and resolved complex issues

. Ability to perform duties with little to minimal supervision

. Self-motivated team member/leader with ability to motivate others

. Willingness to learn and develop skills

. Task oriented, focus driven in fast paced environment

. Professional verbal and written communication skills

Experience:

Apple - Sales and Service Associate

. Educate customers on product functions, features and availability

. Answer inquires regarding order status, order change requests and

shipping inquires

. Utilize excellent decision-making and communication skills to respond to

calls from customers regarding products and orders.

. Pro-actively work to resolve customer issues to include investigating

logistics and finance

. Provide consultative solutions to customers based on their needs,

following the Apple Online Store Customer Engagement model

. Accurately set post-order expectation to ensure a favorable purchase

experience

. Exercise multi-tasking skills when managing multiple systems and

applications

Ross Dress For Less - Stockroom Associate

Cedar Park, TX

. Record receiving data through data capture system

. Calculation processing time for all received merchandise

. Ensure employees adhere to policy and processing procedures

. Delegate task as necessary to meet deadlines

. Assist with unloading/ unpacking and processing all received

merchandise

. Clean and setup stockroom and receiving stations for next shipment

Columbus State University Bookstore - Sales Associate

Columbus, GA

. Assisted customers with purchases

. Managed inventory of merchandise

. Processed online /special orders

. Reconciled buyback audit

. Performed general office duties

. Setup/prepared for peak buyback and sale periods

. Inspected books to determine buyback value

Kirkland's - Sales Associate/Third Assistant Key-Holder

Columbus, GA

. Assisted customers with purchases

. Supervised a staff of 4 - 5 employees

. Trained new employees

. Communicated business / sales goals

. Directed sales floor operations and prepared daily sales reports

. Managed daily operation / petty cash funds

. Setup table / wall displays and organized promotional / sales

merchandise

. Effectively resolved customers concerns

. Received, inspected and stocked new merchandise

. Resolved scheduling issues

. Delegated task as necessary to meet daily goals

. Established and maintained relationships with guest to increase sales

growth an repeat business

Sallie Mae Corporation - Loan Servicing Agent

Killeen, TX

. Updated customer loan files

. Proofed submitted documents for completeness and validity

. Conducted credit checks

. Analyzed credit documents to determined need for credit overrides

. Contacted appropriate departments to resolve account issues

. Monitored knowledge base to identify loan processing discrepancies and

system flaws

. Prepared status letters

. Informed team member of changes in processing procedures

. Assisted with special projects when necessary to meet assigned

production goals

GC Services - Department Manager/ Customer Service Representative

Copperas Cove, TX

. Supervised an inbound call center staff of 25 team members

. Performed quality monitoring of team members, provided feedback and

coaching

. Assumed a direct role in training new team members

. Communicated with customers and other departments to ensure commitments

were achieved

. Assisted with development and implementation of employee rewards and

incentives program

. Resolved scheduling concerns

. Provided sales and promotion information

. Processed customer orders and service changes

Convergys - Maintenance Representative / Quality Assurance Representative

Killeen, TX

. Scheduled appointments for service repair

. Processed request for change in service and changes in account

information

. Performed troubleshooting to determine source of service interruption

. Routed calls to appropriated department to escalated unresolved issues

. Prepare performance reports

. Prepared monthly newsletter

. Recorded account notes for each customer

Education

A.A.S. Computer Information Systems

Computer Skills

MS Word, Excel, PowerPoint and Publisher, Photoshop, Illustrator

Contact this candidate