Customer Service High School

***** * ****** **, ******, CO,

80013303-***-****(*************@***.***

Shana Jennings

Objective

Seeking a challenging career that utilizes my talents and

communication skills.

Experience

2002-2008 Aspen Pet Products, Inc. Denver, CO

Receptionist/Customer Service Specialist/Accounts Receivable

Voted Employee of the Year 2007

Voted Team Player of the Year 2006

Voted Employee of the Month multiple times

Receptionist Duties:

Answer multi line phones

Incoming/Outgoing mail

Order office supplies

Executive Assistant support

General administrative duties

Customer Service Specialist:

Data Entry (sales orders and return authorizations)

Process EDI orders

Contract price entry and maintenance

Administrative duties (filing, faxing, copying, archiving)

Process freight pickups

Freight claims

Order status and proof of delivery

New account setup and maintenance

Process packing slips and invoice drop ship orders

Customer product questions

Backup for front desk

Accounts Receivable Specialist/Back up:

Collection Calls

Short pay research

Process credits and re-bills

2001-2002 Imagic Print Productions Denver, CO

Receptionist/Office Assistant

Answer main phone line

Greet guests

Incoming/Outgoing Mail

Process invoices

General administrative duties

2001 Corporate Express Denver, CO

Customer Service Specialist

Take over 100 calls a day from customers

Order entry

Process special orders

Product questions

1996-2000 Bolle Sunglasses Wheat Ridge, CO

Receptionist

Answer multi line phones

Check visitors in and out

Incoming/outgoing mail

Voice mail administrator

Customer Service Representative

Answer over 100 calls a day

Order entry

Order status

Process warranty claims

Reprint invoices/packing slips

Education

1992-1994 Gateway High School Aurora, CO

High School Diploma

References

References are available on request.

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