Customer Service Sales
Resume:
Michelle Heusner
Lawrence, ****6, Kansas, US
Mobile Phone: 913-***-****
Secondary Phone: 913-***-****
E-mail: ***********@*****.***
OBJECTIVE
WORK EXPERIENCE
CSR
January 2011 - present
Vangent, Inc. 66046, Lawrence, KS
Other/Not Classified
Inbound customer service rep. Answering calls for Federal Student Aid.
Credit Card Collections Specialist
August 2010 - December 2010
Nco Financial Systems, Inc Lenexa, KS
Other/Not Classified
Credit Card collections
Bookkeeper
June 2009 - September 2010
Auto Transport Hutchinson, KS
Business Services - Other
Customer Service Representative
February 2010 - August 2010
Vangent, Inc. Lawrence, KS
Other/Not Classified
Inbound Call rep. answer calls retaining to federal student aid
COLLECTIONS
June 2006 - January 2010
National Credit Adjusters Hutchinson, KS
Banking
THIRD PARTY COLLECTIONS
Collections
March 2006 - June 2006
Mid America Credit Management Hutchinson, KS
Banking
Third Party Collections, Skip Tracing
Third Party Collector 2
January 2005 - February 2006
ARS National Jacksonville, FL
Banking
Third Party Credit Card Collection Calls
Third Party Collector
January 2001 - December 2004
Risk Management Alternatives Jacksonville, FL
Banking
Third party collections, Make initial call to debtor, Verify information. Settle the accounts,
Handle disputes, Skip tracing, Pre-Legal desk, New associate training, NSF check
recovery, Team Lead and Project Projection.Davox dialer and Accurint
Collector
November 1999 - November 2000
NCO Financial Systems Hutchinson, KS
Financial Services
Place initial phone calls to debtors for collection and payment on past due accounts.
The type of accounts collected include medical, credit card, NSF checks and insurance
premiums. Place follow-up calls until debt is paid in full. Other duties include skip-
tracing, new associate training and customer service representative. Currently rank in
the top 10% in collections for a multi-person office.
Customer Service Representive
March 1999 - November 1999
Auto Glass Center
Look up proper glass for particular vehicles, Quote job costs, Ordering proper inventory
for job, Posting inventory daily, Maintaining proper stock levels, Insurance tracking, Job
quote tracking, Scheduling Jobs, Receive Payables, Update work orders when job
completed, Making bank deposits, Setting up new accounts, Type work orders,
Balancing days end paperwork.
Office Clerk
March 1998 - March 1999
Colladay Hardware
Enter orders from sales, Invoice daily sales, Accounts receivables, Posting to customer
accounts, Mailing monthly sales flyers, Preparing monthly statements, Answering
phones and directing calls to proper area, Handling billing questions, Sending out parcel
post packages, Back up computer daily.
Office Co-Manager
October 1988 - December 1994
Finger Lakes Mobile Homes
Selling of manufactured housing
Obtaining financing for customers
Preparing paperwork for closing loans
Ordering homes
Reconditioning bank repossessions Bookkeeping
Accounts payable
Accounts receivables
Payroll
Preparing quarterly payroll tax forms
Preparing sales tax forms
Preparing quarterly reports for accountants
Company insurance administrator
Handle service complaints
Train personnel
Advertising.
EDUCATION
Certification,
0-0
Hutchinson Community College Hutchinson, KS
1997-1999 Hutchinson Community Business Major GPA 3.85 (on a 4.0 scale)
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