Steve Simeus

**** ********* ***** ****** ***.#*** . Raleigh, NC 27604 . (561) 596-

1058(c) . abhgpb@r.postjobfree.com

EDUCATION Masters of Business Administration, Information System

Management, May '13

Keller Graduate School of Management @ DeVry

University

Bachelors of Science Degree, Sports Management, May '10

Saint Augustine's College, Raleigh, NC

27610

GPA: 3.39/4.0 Dean's List all four years

Professional Experience

Technical Support Specialist Affiliated Computer Services, Inc. Cary,

NC [7/10 - Present]

. Provide level one technical support to 30+ customers daily and the

utilize CSM tool (Customer Service Management) to document customer

problems and problem solutions to contribute to the company's knowledge

base.

. Diagnose and troubleshoot software and hardware technical issues

regarding customers Sprint and Nextel mobile devices combining great

technical expertise with good communication skills in a timely and

efficient manner in tier 1.

. A successful team player who is able to take a lead role, driven and

motivate a team towards monthly team goal.

Food Services Coordinator, Brookdale Heritage

Raleigh, NC [8/08 - Present]

. Provides service in the food and beverage department assessing service to

the citizen.

. Handle deliverance of hot meals, stocking dining room appliances, and

communicating with the residents

. Ensure the integrity of restaurant operations through excellence in

customer relations.

Sales and Campaign Rep. (Intern), ADDI, Inc.

Raleigh, NC [5/08 - 8/08]

. Marketed products and services to the local business of City of Raleigh

through cross selling.

. Serve as a representative for the Carolina Mudcats Campaign to promote

discounted baseball

game ticket to patrons.

. Provided support to the sales team, ensuring all sales and service

objectives were met.

. Generated repeat business through successful client follow-up.

college Experience

Housing Resident Assistant, Saint Augustine's College

Raleigh, NC [8/07 - 5/10]

. Monitor, maintain, and supervise the quality of student living for 250+

student males

(freshmen to seniors).

. Counsel students in resolving diverse problems, proper resource

management, and effective

time management.

. Organize weekly residential coordinators team meetings to motivate and

manage team

performance.

. Participates in the development of residential hall procedures and

program planning.

TECHNICAL SKILLS

. Microsoft Word, Microsoft Office, Visio, SQL Database, CSM tool,

Windows Operating System, Active Directory, Marketing Portfolio

[Organization & Activities]

*North America Society for Sport Management- Member; February 2009

-Present

*Saint Augustine's College Men's Track and Field- Hurdler and

Sprinter; August 2006-2010; All CIAA, All American NCAA Division two

National Champions

*Alpha Kappa Mu Honor Society-Member; November 2009-Present

References At Request

Contact this candidate