Manager Sales

Nancy De La Rosa

An Accounting/Clerical position that will utilize my organizational skills,

computer knowledge & business experience to assist in running and

maintaining a successful business.

2000- 2009 Law Office of Paul Guerrero - Stockton, CA

Administrative Assistant / Office Manager

. Responsible for all accounting duties, including: payables, receivables,

and payroll for two companies (Law Office and Non- profit), using

QuickBooks.

. Timely filed all necessary local, state, and federal forms, including but

not limited to: payroll taxes, 941's, state bar dues, business license

renewals, and corporation filings (SI-200).

. Maintained and updated all client case files and the attorney's calendar.

. Assisted in proofreading, compiling, filing, and mailing of all

pleadings.

. Reviewed all client background documents and discovery, and then tagged

the documents, which were important to proving the client's case.

. Composed and proofread letters to the court, other counsel, and clients.

. Used the Internet to research cases and find background information on

individuals, corporations, contractors, construction projects, etc.

. Produced a series of PowerPoint presentations, which assisted my employer

in teaching contracting and legal courses at Small Business Development

Centers (SBDC) throughout the state.

1976 - 1998 Samuels Jewelers (A. Hirsh and Sons & Milens Jewelers) - San

Jose, CA

Administrative Asst. (Approx. 4 years)

1. Assisted the District Manager (of the company's highest volume district)

in overseeing, of up to, 15 stores at one time.

2. Set up and maintained employee files on approx. 80-90 employees.

3. Processed employee verbal and written warnings.

4. Followed up on sales training of all Sales Associates.

5. Set up and maintained store files.

6. Compiled sales readings from all district stores and submitted reports

to the Home Office, District Manager and Store Managers, twice daily.

7. Rectified all customer complaints that were directed to the District

Manager and maintained a complaint file.

8. Submitted the Managers bi-weekly payroll reports to the payroll dept.

9. Compiled and distributed to the Store Managers, District Manager and

Home Office any report or comparisons requested.

10. Filled in at stores when they had employee shortages or needed my help

in processing their paperwork.

. Arranged District meetings while staying within a pre-determined budget.

11. Answered and resolved any employee questions and/or misunderstandings

pertaining to the company's policies and procedures.

Office Manager (approx.13 years)

12. Answered phones, greeted customers, and provided quality customer

service.

13. Processed customer payments, purchases and returns through P.O.S.

system.

14. Handled customer complaints.

15. Compiled bi-weekly payroll reports, in accordance with company policy,

while adhering to the union contract, in order to insure employees

received accurate paychecks.

16. Filled out requisitions and maintained adequate levels of store

supplies and forms.

17. Handled large amounts of cash and made daily deposits.

18. Researched and reconciled any discrepancies in the deposits, resulting

in a zero dollar overage or shortage.

19. Maintained petty cash and processed reconciliations.

20. Maintained all store files, including customer account files and daily

sales files.

21. Trained new office employees and managed all other office staff.

22. Maintained customer repair department.

23. Participated in all aspects of merchandising, which included: ordering

of merchandise from vendors; setting up and processing of purchase

orders; shipping and receiving of merchandise via USPS, UPS, and FedEx;

verifying merchandise against packing slips to insure complete shipments;

processing of invoices for payment; handling customer special orders;

pricing, ticketing and displaying of merchandise.

24. Assisted the Store Manager overseeing of the bi-yearly store

inventories.

25. Researched and reconciled any inventory overages and/or shortages to

within 3-5% of the total inventory dollar amount.

26. Completed reports and processed any paperwork requested by the Store

Manager, District Manager or Corporate Office.

27. Filled in for sales staff, any time they were short handed.

Sales (approx. 5 years)

28. Handled and sold merchandise, while successfully exceeding monthly

sales goals.

29. Received and delivered customer repairs.

30. Performed minor repairs to watches and jewelry.

"Office Essentials" Certificate - Los Medanos College, Pittsburg, CA

10 Key

Computers, Scanners, Printers, Faxes, & Copiers

Windows 95/2000/XP/Vista

Microsoft Office including, Word, Excel, Access, PowerPoint, & Publisher

Intuit QuickBooks

518 Vieira Street

Rio Vista, Ca. 94571

Cell: 707-***-****

Home: 707-***-****

Email: ********@*****.***

Equipment & Software

Accreditations

Experience

Objective

Contact this candidate