Sales Customer Service

Steven Z. Chen

Danbury, CT ***** * E-mail: **********@*****.***

Senior professional with 9 years of marketing and sales experience. Have

experience managing team of 3 - 4 and budget of $16 - $18 million in sales.

Proven track record in achieving profitable revenue growth.

EXPERIENCE:

Amphenol Corporation (Fortune 1000),

Wallingford, CT

Marketing Manager - April 2007 - Present

Manage a team of 4 employees to drive organic growth and profitability in

the Central territory and transfer business into Asia and Europe. Develop

and implement strategic marketing plans including product management,

product rationalization, product development, pricing, and inside sales

strategies for entire product portfolio. Have P&L responsibilities for all

products sold in the territory through channel partners.

- Recognized with New Business Development award in 2011 for outstanding

marketing performance.

- Achieved 78% YOY sales growth in territory in 2010 (13% growth vs.

2008). Spearhead and won a multi-years contract in 2010 worth over

$3MM in new business.

- Design-in wins at several Fortune 500 companies in 2009 with TAM

valued at $8MM of which $2MM is secured in 2010. Identified

opportunities and implement marketing strategies to penetrate untapped

market for long term growth.

- Achieved 68% sales growth in territory in 2008 (49% of revenue via

NPI).

- Achieved 47% sales growth in territory in 2007.

Interim Sales Manager - Oct 08 to April 2009

Led 4 manufacturer's representative group to grow sales territory

consisting of 20 states. Laid out strategic roadmap for the sales force to

increase market share in territory in recession year.

General Electric Co., Industrial - Advanced Materials (Fortune 500),

Southfield, MI

Technical Marketing Engineer - July 2005 - March 2007

Responsible for identifying new business opportunities at the channel

partners while focusing on business growth and marketing strategy within

the Silicone product lines.

- Led commercial and technical initiative for maintaining $16MM of sales

in North America.

- Qualification works with Japan Auto transplants to capture $1MM in new

business in first year.

- Drove NPI penetration into new markets worth more than $1MM new

business and $3MM TAM.

- Led and managed Application Development Center to drive NPI solutions.

General Electric Co., Industrial - Advanced Materials - Various Locations.

Commercial Leadership Program (CLP) - July 2004 - June 2005

Participated in accelerated leadership program designed to develop leaders

in sales and marketing.

- Commercial Sales Rotation -

Waterford, NY

Worked under 6? Black Belt leader in designing and implementing new

Opportunity Management System used by the commercial team. New system

implemented globally within the division.

- Technical Marketing Rotation with Silanes Resin & Coating (SRS)

Division - Waterford, NY

Collaboration with GEAM global coating team in determining domestic

market potential for NPI. Competitive market analysis led to project

justification and annual business growth of $0.5MM.

- R&D Rotation with GE Sealant & Adhesive Division -

Tarrytown, NY

Part of R&D team responsible for developing and commercializing fast

cure sealant.

- Commercial Rotation at Customer Service Center -

South Charleston, WV

Used six-sigma methodology to eliminate credit hold issues resulting

in improved customer satisfaction.

General Electric Co., Global Research Center (Fortune 500),

Niskayuna, NY

Associate Chemist - Jan 2003 - July 2004

Conduct research in the development of a novel encapsulation material for

electronic devices.

- Experimental results and recommendation led to improvements in

polymer mixing and mold-ability of new material. Designed innovative

mold to test polymer's physical properties.

EDUCATION

University of Rochester, May 2002

Rochester, NY

Degree: Bachelor of Science in Chemical Engineering

Minor: Chemistry

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