Customer Service Technician

Danny J Balestrier

** ******** **** ***

North Andover, Ma 01845

978-***-**** 978-***-**** Cell

*******@*******.***

Objective: To obtain a position as an IT Specialist in a dynamic growth

oriented company.

Education:

ITT Technical Institute, Woburn, MA

Associate Degree (CNS) Computer Network Systems

2003-2005

Millennium Training Institute, Woburn, MA

2010-2011 Network System Specialist

. Install, configure and troubleshoot Windows XP/7/Vista/server2003/2008

. Familiar with DHCP, Active Directory - Organizational Units/Structure

. Configure and troubleshoot GPO's, IPSec, and Security Configuration

and Analysis

. Setup and configure SQL Server 2005 - Import/Export, backup databases,

manage, creating

Databases.

. Exchange 2003 - configure accounts, setup and customize Outlook, and

manage/maintain server

. Installing application software - Office 2003/2007/2010,AntiVirus

software and Malware protection

. Install and configure Virtual PC and Virtual Box

. Setup and configure Remote Desktop and Remote Assistance for Help Desk

applications

. Able to make and test cat 5/6 cable as well as setup and configure

wireless networks

. Building and testing computers from the motherboard up

. Basic laptop setup and repair - installing and troubleshooting,

upgrades, replacement of screens

. Familiar with installing application software, antivirus software and

system recovery

. Familiar with using Hard drive replication using Norton Ghost

. Configuring wireless networks both Ad Hoc and Infrastructure

Professional Experience:

Compucom-Contract HP-Pfizer Helpdesk support-North Andover, MA

2011-present

. Backup Documents for migration,for over 800 workstations

. Pushed Applications,Map drives, Remote Desktop, Outlook 2007

. Desktop management service (DMS) Technical Support Resource Portal

Compucom-Contract PC Technician-Boston, MA

2010-

2010

. Installed duel monitors and memory

. Uninstalled work stations and docking stations

. Installed and troubleshoot 20PC,s

Black box-Contract cable installer-Andover, MA

2010-2010

. Ran fiber optic cable for HP

Business Copy Associates Inc -Senior Field Service Technician - Saugus, MA

2007-2010

. Manage regional territory covering all of Ma.

. Serviced existing copiers printers and fax machines models by Konica

Minolta, canon and HP

. Networked, Installed and Troubleshoot all equipment

. Trained customers on proper use of equipment

. Customers calling for service requested me by name

Konica Minolta Business Solutions -Customer Image Specialist - Salem, MA

2002 -2007

. Manage regional territory covering all of NH and Ma

. Serviced existing copiers and fax machines models by Konica Minolta

. Networked, Installed and Troubleshoot all equipment

. Customers Emailed my Boss on the customer service I provided

Oilman Supplies - Assistant Manager - Revere, MA

2001 -

2002

. Customer Service

. Managed inventory control

. Shipping and receiving of all product

Minolta Business Solutions - Field Technician - Newton, MA

2001 -1999

. Service existing copiers and fax machines

. Installed and troubleshoot equipment

. Trained customers on proper use of equipment

New England copy Specialist - Assembler-Field Technician - Woburn, MA

1996 -1999

. Rebuilt all equipment for resale

. Manage regional territory covering all Ma

. Serviced Existing copiers and fax machines models by canon

. Trained customers on proper use of equipment.

Skills:

. Machine Rebuilding

. Troubleshooting

. Networking with windows 95/98/NT/XP

. Scanning and printing

. Upgrading firmware, hardware and software

. Computer Applications

References Willing to furnish upon request.

Contact this candidate