Years Experience Customer Service
Resume:
David R. Gonzales
**** ********, *** ******* ** *8217
Email: *****.*****@*****.***
LinkedIn: http://www.linkedin.com/pub/david-gonzales/20/2a3/90
* *onths experience in SharePoint 2007, WSS, Windows Workflow Design
4 months experience in SharePoint Designer 2007
6 months experience work with Linux
6 years experience in clinical health care setting
6 years experience in emergency medicine (hospital and urgent care)
6 years experience in Medical Terminology
6 years HIPAA awareness and compliance
4 years experience with EHR/EMR applications
2 years IT support for Urgent Care Clinic (LAN, WiFi, printers, and desktop
support)
10+ years experience in customer and quality driven customer service
Graduate coursework in Project Management using PMBOK best practices and
standards
Eligibility to sit for the Certified Associate of Project Management (CAPM)
exam
2
3 Technical Skills
Operating Systems: Windows 2000/2003, XP, Vista, 7, Ubuntu/Linux,
Mail Systems: Exchange 5.5, Exchange 2000/2003
Web servers: Apache/Tomcat
IDE: Visual Studio 2005/2008, IBM-Rational, NetBeans
Databases: SQL Server 2005/2008, MySQL
Microsoft: MS Visio, MS Project, MS Office Products
Programming Languages: ASP.NET 3.5, VB.NET, C++, Java/ J2EE, UML, XML,
HTML, CSS, JavaScript
EDUCATION
B.S. Psychology/CIS Certificate Texas State University - San Marcos, Texas,
August/2009
Masters of Information Systems Management/PM Concentration - Keller
Graduate School of Management, Expected Graduation December/2011
1 Professional Experience
DSSW San Antonio TX Nov 2010-Mar 2011
SharePoint Developer,
Created and maintained sites within SharePoint WSS 3.0.
Developed custom forms, applications, and work flows using SharePoint
Designer 2007.
Developed and maintained company website and intranet site.
Involved in Troubleshooting and problem solving issues raised by staff
members
Diagnosed and resolved application bottlenecks and performance issues
CME Group Inc San Antonio TX Oct 2009-May
2010
Bioinformatics Developer,
Developed use-cases from business requirements
Developed UML diagrams, modeling processes for analysis and design of web-
based application
Tracked project progress using MS Project
Updated project schedule based on milestone achievements
Submitted weekly status reports
Developed XML Schema Documents
Coded web-based GUI using Java Core, JSP & Servlets
Alamo Heights Minor Emergency Clinic San Antonio TX Mar
2007 - May 2010
Southwest General Hospital San Antonio TX June 2006 -
Apr 2007
NE Baptist Hospital San Antonio TX July 2004 -
Jun 2006
Emergency Room Technician
Started Intravenous fluids for patients
Administered blood draws and blood cultures
Conducted 12 Lead EKG's, taking vital signs for patients
Assisted MDs administering sutures, lumbar punctures, Incision & Drainings
Assisted RNs and MDs in code blue situations and CPR
Assisted in code blues situations
Prepped for various sterile procedures
Registered and charted patient data using EMR/EHR
Documented procedures and patient on paper/electronic charts
Transported patients to ancillary departments for procedures such CAT scans
and X-Rays
Transported patients to admitting rooms
Assisted in development of website for Urgent Care Clinic (AHMEC position)
Injury Sciences LLC San Antonio TX Jul 2001 -
Jun 2004
Database Technician
Maintained Database by updating vehicle specifications for new car models
Researched sources to obtain Vehicle Specs for database entry
Tested Software applications, developed test plans
Conducted SQL queries using SQL Server 2000
Supported Help Desk using quality driven, dependable for Desktop and Web-
based software
Conducted SQL queries to query data for database maintenance
The Boeing Company San Antonio TX Mar 2000 -
June 2001
Resource Coordinator
Processed non-routine work orders for Military Aircraft maintenance and
modifications
Controlled the processing and tracking of non-routine paperwork via MS
Access database
Submitted daily and weekly progress reports for non-routine activity
Expedited the workflow of non-routine work orders to completion of
disposition
Performed data entry of work orders
References
Erik Lugo, 127 Rene #3, San Antonio, TX 78233 210-***-****
Marcus Heredia, 7906 Mainland Woods, San Antonio, TX 78240 210-***-****
Phil Elliot, N.W. Military Dr., San Antonio, TX 78216 210-***-****
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