Customer Service Sales

Jonathan J. Armstrong

**** ******* ***** *** * San Leandro, Ca 94577

*************@*****.***

510-***-**** Cell 510-***-**** Home

Objective: The opportunity to join a rapid growth organization .

Summary of Qualifications:

By nature a self motivated, creative thinker.

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Proven ability in Sales/Customer Service positions.

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8 years in progressively responsible positions.

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Education:

A.A. in business: Contra Costa College San Pablo, CA

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Years attended: 1999 2001

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Related course work: Public Relations, Customer Service, Youth Development.

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Skills:

Proficient in Windows 95/98, 2000 MS Office 2000 (Word & Excel).

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Experienced in Data Entry (Alpha Numeric/CRT/10 Key by touch.

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Ability to function and operate Phone Systems – IEX Units, Siemens Switch Board,

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Meridian Multi Line.

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Work Experience:

Wells Fargo Mortgage ( Areotek Temp ) 2008-2010

Doc drawer /Customer service, Concord Ca

Answer high volume calls. Assist brokers and escrow officers with stage of loan.

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Confirm fees with brokers and escrow officer for correct percentage. Review prelims

and appraisals, checking for correct property address, APN number, vesting, lot number

and pervious year’s property taxes. Checking loan’s LTV. And adding impounds if need.

Training others in new RESPA laws. Correcting and preparing final home Loan

documents for signing. Sending out final docs Via Fed ex ups or via email.

Successfully complete all jobs by time requested.

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Fireside Bank 2006 /11-2008

Customer service / collection’s rep, Pleasanton, ca

Provide strategic collection methods to reach team goals. Over sight of customer calls.

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Train new members on collection methods and laws. Demonstrate great telephone and

negotiation techniques. Be able to manage time effectively, to reach daily numbers and

calls standard. Enter customer notes and information into company system. Manage

high volume of inbound and outbound calls. Stay within top percentage of collectors

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Gem Capital Funding 2003 /10-2006

Doc Drawer / Customer Service, Livermore, ca

Receive files from underwriting. Verified employment, confirmed fees, sent out initial

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disclosures. Sent out prior to doc conditions, processed loan application. Corrected and

prepared final home loan document. Sent out prior to funding conditions. Receive

funding conditions print wire instructions. Then fund loan.

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References Upon Request

Contact this candidate