Manager Project
Resume:
Isaac Uribe - Systems administrator / Data center solutions consultant
Education: Information Technologies Engineering
Contact: *****.*****@*****.*** / http://mx.linkedin.com/in/isaacuribe
Novell / SUSE - DF, México - www.novell.com / www.suse.com
Data center solutions provider / European GNU/Linux distribution with the biggest enterprise presence.
Data center solutions consultant (2011/08 - to date)
Full consultant and implementation responsibilities for LATAM projects of one of the biggest clients: Banco
Bilbao Vizcaya Argentaria Bancomer, a multinational bank institution with over 400 SUSE Linux servers and
other SUSE Linux solutions like SUSE Studio®, XEN virtualization, data center automation and provisioning
with SUSE Manager®, PlateSpin Migrate/Orchestrate, etc.
I fully understood complex environments and requirements within customer's data center, like iSCSI and fibre
channel SAN configuration, general operating systems troubleshooting and root cause analysis, disaster
recovery, administration of services like DHCP, DNS, Web, Samba, NFS, Sybase/Oracle RDBMS, IBM
W ebSphere, BMC Patrol, etc. in order to talk to the many technical and non-technical clients and stakeholders
and take full responsibility of several projects, from the requirement gathering and business processes
evaluation, through solution design and contractual agreements to the final implementation and delivery.
I also offered consulting/guidance in on-going projects, recommending enhanced business/technical practices,
both in software development and data center integration solutions projects.
Network Information Center México - NL, México - www.nic.mx
Organization in charge of the administration of IP addresses, ASN numbers and domain names in México and
Central América.
IT Service continuity manager (2009/08 - 2011/07)
Business requirements' documentation, analysis of company processes and interactions with
customers/automated systems, in order to propose solutions and plans to ensure IT services could be recovered
in the event of a major business disruption, within required timescales and with minimal impact on operations.
Management of software developers and system administrators to implement the approved continuity projects,
covering technologies like Linux, BSD and Windows operating systems; web server clusters and balancers like
Apache/Lighttpd/Tomcat; backup and recovery tools like Symantec BackupExec, Amanda and tar+rsync;
databases design and administration, mainly Oracle RDBMS and MySQL cluster/standalone nodes;
postfix/Exchange mail systems; in-house enterprise class software systems developed in Java, Ruby and Oracle
PL/SQL and most importantly, the cloud of redundant, geographically dispersed DNS servers network.
I closely worked with the board of directors to implement the disaster recovery planning project and to initiate the
ISO 9000/27001 certification project.
Configuration manager (2008/04 - 2009/07)
Management of all physical and logical artifacts configurations, ensuring change control, auditability and
consistency across every artifact's life cycle. The focus was on bringing ITIL concepts and best practices to the
development and releasing processes withing the IT department.
I developed a system that fully automated the generation of environments for both testers and developers alike
(covering from the bare-bones operating system installation with PXE+kickstart+puppet to the final configuration
of databases with response files and applications with some heavy scripting); it proved to be so useful and
reliable that was later used for production deployment, monitoring and backup strategies.
Systems administration tester (2006/01 - 2008/03)
Performance, load and stress testing planning and implementation, ensuring regressive and quality acceptance;
documentation of system specifications for system administrators, software developers and database
administrators to fulfill service level agreements and business requirements; I was required to completely
understand concepts of networking protocols, internet standards and infrastructure capacity
planning/forecasting.
1 /4
Isaac Uribe - Systems administrator / Data center solutions consultant
IQ-ZONE / Fundación Paisano - México City - www.iq-zone.com
Social networking and e-commerce internet company.
Software Analyst Manager (2005/05 - 2005/12)
Led a team of software engineers who explored software requirements with customers, both internal and
external, including business processes analysis in UML; implemented software systems, from the design to
architectural decisions in languages and platforms like PHP, Perl, HTML, CSS, XML and XHTML, for standard
web development and web services creation and data interchange with third party companies.
Oversaw the company's RedHat Linux servers installation base implementation (from the datacenter provider
selection to the definition and implementation of backup and recovery strategies, and continuous security
auditing processes).
Effem México / Mars / IS1 - QRO, México - www.effem.com / www.is1.com
Chocolate, confectionery and beverage conglomerate.
Support business process analyst (2004/02 - 2005/05)
Focusing on the infrastructure and coordination of support operations; I designed and developed a collaboration
system based on SUSE Linux servers and open source tools like MamboPHP, HTML, CSS, Perl/Bash scripting
and SQL; providing a central point for documentation and training of the support technicians.
Helped during the Manufacturing Pro to SAP ERP migration phase, matching support personnel procedures and
documentation, updating and/or creating knowledge documents and working with the implementation team to
minimize the overall impact in IT support operations.
Part of the supervising team for implementation of a Call Center in Guararema Brazil, successfully migrating all
end user support operations in Mexico; part of the role in that project was the analysis of support procedures and
current practices, and the documentation of business cases; I used tools and techniques of project management
to coordinate the training of the new Brazilian personnel, and the later re-alignment of duties and activities for the
on-site mexican staff.
IT infrastructure and operations support engineer (2003/02 - 2004/01)
As part of the first tier support group, I was accountable for a wide range of technologies and processes like
Novell's eDirectory user tree maintenance, Manufacturing Pro user session assignment and revoking, and
custom processes like Cognos Business Intelligence "daily cube" generation and validation.
ABC Marketing - YUC, Mexico - www.abcmarketing.com.mx
Marketing and opinion research company, providing services to the southern part of the country, with
headquarters in Merida, Yucatan.
Project Manager (2001/11 - 2002/12)
Development of technology strategies to meet business requirements, particularly the analysis of partners and
clients many specific technology requirements, to implement changes affecting the way polling real-time and
market research results were provided, to ease the data mining processes they would later do with the delivered
datasets.
Analysis of business and technology practices, proposing enhancements and integration solutions, like the
implementation of the first internal collaboration portal and central document repository with internet technologies
and the implementation and further in-house development of the first CRM system.
Creation of business, customer relationship and support processes documentation, information technologies
policies and guidelines
2 /4
Isaac Uribe - Systems administrator / Data center solutions consultant
LaEnciclopedia.com - YUC, México - www.laenciclopedia.com
Software Development Company, focused on multimedia courses and on-line knowledge web pages.
Systems analyst (2000/07 - 2001/05)
Formulation of business cases and requirements with both technical and non technical peers and key users,
investigation, analysis and solutions proposal, following up the later implementation and documentation.
Design and writing of system test plans to ensure proper integration and regression compliance for web,
embedded and standard applications, mainly written with Visual Basic, Flash ActionScript, Active Server Pages,
HTML, XML, SQL, C and C++.
We had the necessity to create multimedia "Live" cd's, by 2001 that was a very new idea, I designed and
implemented a solution by creating Microsoft DLL's using Visual Basic and other tools, to mimic the behavior of
web page controls in standalone applications running off the cd, and silent background installers and Windows
registry tweaking to provide data persistence across machine reboots and/or cd unavailability.
I also had exposure to web services, Linux servers and databases administration and semi-
virtualization/automation for testing and quality assurance purposes using Linux's shell commands and Norton's
Ghost framework.
Accion Presbyterian Ministries - YUC, México - www.friendsofaccion.org
Non-profit organization dedicated to channeling help from the U.S. to churches, pastors, and people of the
Presbyterian community throughout all of the Yucatan Peninsula.
Staff Leader / Logistics support (Volunteer) (1997/06 – 2000/04)
Leader for north-American mission trips to the Yucatan peninsula, planning and coordinating security,
transportation, shelter and materials provisioning for construction, social and medical aid projects.
3 /4
Isaac Uribe - Systems administrator / Data center solutions consultant
Courses and certifications:
Linux Professional Institute
Certified Linux professional (LPI ID: LPI000132837)
Novell
Certified Data Center Technical Specialist (DC Tech Spec v.3)
Certified Linux Administrator (CLA SUSE Linux Enterprise)
Administration
High performance teams, leadership
Customer service
Time management, meetings management
Effective communications strategies, interviews
Security
ISO/IEC 27001
Quality / Testing
ISO 9001:2008
IBM Rational software: Principles of software testing for testers
DNS
Advanced DNS administration
Databases
Oracle PL/SQL Programming
Oracle Administration Workshop
Oracle Backup and Recovery
Oracle Performance tunning
Networking
Cisco BSCI (Building Scalable Cisco Internetworks)
Cisco BGP (Configuring BGP on Cisco Routers)
Microsoft Exchange Installation and Administration
Languages
Spanish (Native)
English (Fully proficient: TOEFL PBT 630 – IELTS 7.5)
4 /4
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