Customer Service Data
Resume:
ERICA WILSON
**** ** *** ** * APT# ****
MESQUITE TX 75149
OBJECTIVE: To join a well-established company that will allow me to
utilize my skills and provide opportunity for growth.
EDUCATION:
W.W. SAMUELL 1995-1999 DIPLOMA AWARDED
DALLAS, TX
REMINIGTON COLLEGE 2000-2001 DIPLOMA AWARDED
GARLAND TX
PROFESSINAL EXPERIENCE:
ASSURANT SOULTIONS 2009-PRESENT CUSTOMER SERVICE REP.
ADDISION TX
. Receive and answer customer questions and resolve customer concerns
relating to claims, warranties and product servicing.
. Coordinate service for customers using various providers to resolve
the customer's concerns.
. Settle claims according to insurance policy provisions.
. Maintain and updated customer account records as needed.
. Forward suspected fraudulent and questionable claims to appropriate
personnel.
. Coordinate with immediate supervisor or other personnel as needed to
resolve claims and issues not of nature.
. Attend workshops, seminars, and other training sessions to maintain
and update product knowledge.
. Performed other job duties as directed by supervisor.
. Create, update and retrieve consumer files for documenting facts
regarding complaints, actions and how complaints were resolved.
. Negotiate and implement concessions (e.g. refunds, exchanges, etc.)
that are in best interest for the consumer and company.
. Resolve questions and problems to the customer satisfaction while
remaining within the guidelines of T&C's of the contract.
. Make high impact decision with little direction.
. Support all new and existing business functions which may include
front line as well as escalated calls.
NATIONAL MONTORING CENTER 6/2007-5/2009 DISPATCHING REP.
IRVING TX
. Responsible for responding to alarm signals and ensuring the safety
and security of our customers.
. Professionally handle customer calls with a courteous attitude
. Enter notes into PC regarding customer accounts.
. Responsible for receiving information, complaints, requests and
signals from radio transceivers, clets terminal, telephones, silent
alarms, emergency signaling devices
. Establish/maintain effective working relationships with employees.
. Processes basic data changes to customer accounts.
. Verifies, responds to, and dispatches on emergency signals.
. Answers incoming calls.
Children's Center 1/2007-2/2008 OFFICE/ADMIN ASSISTANT
DALLAS, TX
. Assist the public in person or by phone.
. Answers inquiries related to dept. services, programs, and
operations.
. Obtains information resolve discrepancies or errors.
. Screen and route calls, screen and distributes incoming mail and
send out informational material and letters/
. Processes, maintain, and prepare forms, records, and control logs.
. Verifies that information or data is complete, accurate, and
consistent.
. Identifies and corrects deletions or errors.
. Perform related duties as assigned.
. Accesses and updates records.
. Verify data on source documents and edits for conformance to
specifications.
. Maintains department files.
. Schedules Appoints.
STREAM GLOBAL 3/2004-12/2006 CUSTOMER SERVICE REP.
DALLAS, TX
. I was responsible for handling customer orders.
. Assisted customer with troubleshooting there satellite radio and
gps system.
. Took customers payments updated customers credit card or
checking info.
. Transferred to a new contract dealing with Turbo Tax.
. Assisted the customer with preparing the previous year taxes for
home, business, etc.
. Troubleshooted Turbo Tax software.
. Walked customers step by step threw the process of what to enter
. .Represented the company very well and became shift lead.
Tri City Hosp. 4/1999-2/2004
OFFICE/ADMIN. REP .
DALLAS, TX
. Assist the public in person or by phone.
. Answers inquiries related to dept. services, programs, and
operations.
. Obtains information resolve discrepancies or errors.
. Screen and route calls, screen and distributes incoming mail and
send out informational material and letters/
. Processes, maintain, and prepare forms, records, and control logs.
. Verifies that information or data is complete, accurate, and
consistent.
. Identifies and corrects deletions or errors.
. Perform related duties as assigned.
. Accesses and updates records.
. Verify data on source documents and edits for conformance to
specifications.
. Maintains department files.
. Schedules Appointments.
. Filing
ADMINISTATIVE SKILLS:
. Appt.Scheduling
. Data Sheets
. Bookkeeping
. Ms Word
. Windows Xp
. Multi-Skills
. Multi-Task
. Windows Excel
. 45-50 wpm
. Typing
. Multi- Phone lines
CLINICAL SKILLS:
. Charting
. Blood pressure
. CPR
. Filing
. Vital Signs
. Pt. Preparation
REFERENCES AVAILABLE UPON REQUEST
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