Customer Service Data Entry
Resume:
Colleen Zepp
Yuba City, CA **991
Objective
Seeking a challenging position in administrative support or customer service, with the opportunity for growth and
advancement within the company.
Work Experience
09/13/2010 to Present Sysco, Sacramento, CA
Contract Compliance
Responsible for data entry of vendor/customer deals, customer account set ups, and customer pricing set ups, run
monthly Expiring Deals Report, run weekly Item Master Reports, assist Account Specialists, front desk reception,
assist Customer Service Department when short handed, contact vendors or corporate entity for deal information.
11/23/2009 to 09/12/2010 Cornerstone Staffing Solutions, Inc. Sacramento, CA
Receptionist/Office Assistant/Customer Service
Responsible for greeting visitors and signing them in, responsible for directing calls to proper department and paging
employees upon request, designing of training manual covers, copying of training materials and assembly of the
training manuals, data entry of sample orders, data entry of customer orders, receiving payments for customer orders,
running the Will Call Office on a daily basis, checking to make sure customers have placed orders, and assisting sales
staff with orders, and key school and health care deals.
12/15/2008 to 07/27/2009 Manpower @ Miltenyi Biotec, Roseville, CA
Receptionist/Administrative Assistant
Responsible for screening incoming calls for order placement, administrative sales, pricing and general information,
searching the system for invoices to fax out upon customer request, sorting and filing daily invoices in numerical order
as well as old invoices pulled by staff.
11/12/2007 to 09/30/2008 First Data Rocklin, CA
11/27/2006 to 11/11/2007 Spherion @ First Data
Supply Desk Representative
Responsible for incoming calls (75 130 per day) for data entry of supply orders, account update requests, product
return requests and the quality control clearing of orders put into a pending hold.
11/20/2000 to 09/15/2006 Sykes Enterprises @ Hewlett Packard, Roseville, CA
Customer Service Representative
Responsible for the screening of incoming calls (75 130 per day) for order placement, back order status, credits, returns,
parts identification and general information, processing of the warranty partner requests for product certification and
quality control monitoring of phone agents.
Computer Knowledge
Lotus Notes, Microsoft Office 2007, Excel 2007, Microsoft Word 2007,AS400, Outlook2007
References Furnished Upon Request
Contact this candidate