Customer Service Data Entry

Joshua D. Kloker

**** ******** **. ****, ***** Darby, PA 19082 215-***-**** -

*******@*******.***

Education

-The Pennsylvania State University, University Park, PA

Bachelor of Arts: History with minor in Sociology

average Major GPA: 3.5; average minor: 3.3; average cumulative: 3.2

Related Coursework

-Public History Practicum (graduate level), Villanova University:

Spring 2011 - research based class culminating in a final

written and oral project presented to the National Archives (see

publications)

-Archival Management, Penn State University: Spring 2010 - obtained

skills in research and identification of important

documents

Computer Skills

-Proficient in the use of both Windows and Macintosh Operating

Systems

-Fundamental understanding of computer hardware, including their

installation and troubleshooting

-Experience with database entry

-Experienced in the use of office programs such as Microsoft Office,

Open Office, web browsers such as Internet explorer,

Mozilla Firefox, and Google Chrome

-Studying for Comp TIA A+ certification

Professional Experience

-York County Heritage Trust, Accession and Exhibits Internship,

Summer 2009; York PA

YCHT sites include the Historical Society and Library, Agricultural

and Industrial Museum (AIM), Bonham House, Colonial Complex

of Downtown York

Photographing, uploading, and Accession of objects into collections

software, such as Past Perfect

On-site work with objects in historic buildings/sites for exhibit

building/dismantling

Work Experience

-Data entry/filing October 2010-April 2011; Kelly Services/Wells

Fargo, Philadelphia, PA

Processed files with high-sensitivity personal information

Daily use of company database

Main task was to enter data from files into system

-Customer Service/Stocking July 2007-August 2009; Giant Foods,

Produce Dept., York, PA

Prepare produce displays and inventory

Assist customers with problems or concerns

Follow company guidelines in checking inventory for spoilage and

freshness

Managing multiple associates and delegating tasks as a senior

associate

Publications

-Following in their Footsteps: Exploring the Paths of the

Reconstruction-Era Civil Rights Movement

May 2011

George T. Ruby v. The Steamship Morgan: A Carpetbagger in Court

-Alternative Art and Culture Journal

Issue 2, February 2010

"The Last Great Minority"

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