Quality Assurance Manager
Resume:
MOHAMMED GOLAM
Brooklyn, NY 11222
Phone: 917-***-****
Email: ***********@*****.***
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SUMMARY
. Fourteen years of experience as a quality assurance analyst.
. Twelve years of experience in the financial industry.
. Strong knowledge of automated and manual testing on software and web-
based applications.
. Worked as quality assurance Engineer on several
Financial/Equity/Trading/Stock/ Mutual Fund/Options/Fixed Income/
Bond/Market data/Insurance/mortgage/Investor Relation/US postal
service/Wireless/Email management/ Credit card company projects under
a variety of systems using automation-tools and manually.
. Can write TSL and Visual Basic Script on client and web based
applications using automated tools such as: Win Runner, and QA Wizard.
. Articulate, with excellent analytical skills and a successful track
record interfacing with Information Technology developers and the user
community to develop test plans and scripts.
. Performing all kinds of tests including Black box, White box, Gray
box, Smoke, UAT, End to End, Integration, Functional, Stress,
Regression, System testing, Data Driven, and Performance.
. Tested across operating systems including UNIX and Microsoft based
kernels as well as cross browser functionalities between Internet
Explorer, Netscape, Safari, and Fire fox
. Testing Seibel applications for calling center.
. Used PVCS version manager for documentation.
. Track bugs and reporting defects using Rational Clear Quest, Web
Tracker, Test Director and HP Quality Center.
. Use SQL queries to extract data from MS SQL Server databases, Oracle
and TOAD.
SKILLS
Hardware IBM PC, IBM 3090.
Operating Systems UNIX, Windows NT, Windows 95/98/2000/XP, DOS 6.2
Software MS Office 2000, MS FrontPage 2000, WordPerfect
6.0/8.0, MS Web Publisher
Testing Tools Silk Test, Win Runner, Test Director, Rational
Clear Quest, HP Quality Center, QA Wizard, Web tracker and
PVCS
Internet/ MS Internet Explorer 6, Netscape Communicator 4.6x, AOL
6.0/7.0/8.0, POP, SMT
Protocol Telnet, FTP, TCP/IP, LAN, WAN, HTTP, Ethernet
Network Novell, LAN
Languages C, C++, BASIC, SQL*PLUS, Data Structure in JAVA,
Visual Basic, 4T Script, TSL
Languages, Java Script, J unit and XML
Database Oracle 8, Oracle SQL Plus, MS-Access, and MS- SQL
PROFESSIONAL EXPERIENCE
August 2010-Present Citibank New York,
New York
QA Lead
Doing Integration, Functional, and Regression testing on various trading
application for UAT departments.
Responsibilities:
. Creating detailed test plans, test cases and test script.
. Doing Functional, Integration and UAT testing on the application.
. Attending status update meeting weekly basics.
. Work closely with business analyst and developers
. Validated Fix Protocol messaging for exchange stimulator
. Buy and Sell Stock, mutual fund, and option,
. Enter defect into HP quality center
. Validated order routing systems for Stock, mutual fund and Options
Environment: Windows NT, Java script, Asp, Fix Protocol, Main Frame, HP
Quality Center, JIRA, MS Excel, MS Office and Java
March 2010-Jully 2010 Merrill Lynch
Pennington, New Jersey
QA Lead
Doing Integration, Functional and UAT testing on Salesforce.com application
on Wealth Management departments.
Responsibilities:
. Creating detailed test plans, test cases and test script.
. Doing Functional, Integration and UAT testing on the application.
. Managing testing efforts for multiple locations
. Coaching & mentoring of less-experienced testers
. Attending status update meeting weekly basics.
. Work closely with business analyst and developers
. Attending defect update meeting for daily basis
. Creating project status report and sending to the higher management.
Environment: Windows NT, Java script, Asp, VB Script, XML, Mercury Quality
Center, SQL MS Excel, MS Office and Java
April, 2007-12/2009 ERNST & YOUNG Lyndhurst, New
Jersey
QA Lead
Ernst & Young provides a range of services, including accounting and
auditing, tax reporting and operations, tax advisory, business risk
services, technology and security risk services, transaction advisory and
human capital services. Working as a Quality Assurance Analyst on American
Document Management System (ADMS).Using this application client can manage
valuable documents.
Responsibilities:
. Creating detailed test plans, test cases and executing it them.
. Developing test plans for Documentum web-based applications (DCM and
Web top)
. Implementing test cases and the test process with project timeframes..
. Performed functional and regression tests on statements and balance
sheets.
. Performing Black Box, Regression, and Functional testing on
Documentum.
. Performing End to End and smoke testing.
. Reported and assigned bugs using Mercury Quality Center.
. Submit team's progress and high priority defects report to higher
management.
. Performed User Acceptance and System integrations testing
. Performing Regression and Functional Testing on Lotus Notes.
. Validated data for existing clients using Oracle SQL
. Managing testing efforts for multiple locations
. Coaching & mentoring of less-experienced testers
. Performing daily monitoring of live applications & assisting in first
line application support on a weekly basics
. Working closely with business analyst and developers
. Follow system development life cycle (SDLC) process
. Support end users and production teams
. Manage off shore and on shore teams
. Attending daily 3.pm defect prioritization and routing meetings
. Tracking, editing, and updating defects into Quality Center.
Environment: Windows NT, Java script, Asp, VB Script, XML, Mercury Quality
Center, SQL 10G, Lotus Notes, C++, MS Excel, MS Office and Jav
June, 2006-March, 2007 BANK OF AMERICA New York,
New York
QA Analyst
Bank of America is one of the largest well known financial companies. The
company, which has operations throughout the United States, and Canada,
also provides retail deposit, consumer loans, and credit cards. Worked as a
QA analyst on the following products: commodities, loan, derivatives,
trading, Stock, mutual fund, option, fixed income, bond and Real Estate
Portfolio Management. Worked extensively with the real time trading
applications which clients can use to do trade.
Responsibilities:
. Creating detailed test plans, test cases and executing it.
. Strong knowledge in Securities and trading industries
. Set up test lab and worked as an administrator in the QA department
. Developing test plans and test cases using web tracker.
. Conducted proof of concept (POC) for the Reutrs reference data
repository product (RRDS). The product being evaluated would
centralize the receipt, administration, creation and distribution of
client reference and market data received from multiple vendors
(i.e. S&P, Interactive Data, Thomson Reuters, Bloomberg
. Testing and Validating Market Data portion received for a third party
source such as CBS Market Watch and others on trading applications.
. Testing order management system using strong analytical and
mathematical skills
. Validated fix protocol messages.
. Buy and Sell Stock, mutual fund, option, fixed income, bond.
. Validated data for existing clients using Oracle SQL
. Manually testing functionality of trading, mutual fund, option and
bond web based application.
. Testing text, navigation bar, links, and design.
. Testing cross browser functionality of browser as well such as
Internet Explorer, Netscape, Safari and Fire fox
. Testing cross browser functionality in Macintosh
. Performing Black Box, Regression, Functional, smoke and System
Testing.
. Driving the implementation of automated regression tests
. Performing and monitoring of live applications & assisting in first
line application support
. Buying and selling securities mentioning tax lot, cost basics to see
that particular security purchase and sell record.
. Clearly and accurately report and assign bugs using bug-tracking tool.
. Manage testing efforts for multiple locations
. Work closely with business analyst and developers
. Flows Agile Methods
. Doing Regression testing using automated tool QA Wizard
Environment: Windows NT, Java script, Asp, VB script, XML, QA Wizard,
Netscape, Fire fox, Safari, Mac Pc, C++, MS Excel, MS Office, Oracle,
Unix, and Java
August, 2005-May, 2006 Morgan Stanley
Brooklyn, New York
QA Test Lead
Coordinating IBM's client Morgan Stanley User Acceptance Testing (UAT) of
"Revolver" project. Revolver calculates tax withholding and reporting of
the following product application: Derivatives, FID swaps, Equity Swaps, FX
Forward contracts, Syndicated loans and commodities Forwards, spots and
swaps. Morgan Stanley tax operation will be using this product. It will
calculate tax withholding and tax reporting to IRS.
Responsibilities:
. Writes test plans and test cases into Test Director
. Developing test plans and test cases.
. Track bugs and report defect using Test Director and Quality Center
from Mercury Interactive.
. Validated data for existing clients using Oracle SQL
. Testing order management system using strong analytical and
mathematical skills
. Creating the Detailed test plans and executing it.
. Developing UAT scripts for Documentum web-based applications (DCM and
Web top)
. Upload all UAT scripts in Documentum.
. Implementing the test case and test process with project time frames.
. Doing User Acceptance and End to End testing.
. Validating database tables and parsing/comparing files.
. Hires new employees.
. Submit team's progress report and high priority defects report for
higher management weekly basis
. Reviewing offshore requirements.
. Work closely with business analyst and developers
. Follow system development life cycle (SDLC) process
. Manage testing efforts for multiple locations
. Attending daily 4.pm defect prioritization meetings.
Environment: Windows NT, Novel, Power Builder, C++, VB script, XML, Mercury
Quality Center, Test Director, Mainframe, SQL, MS Excel, MS Office, Oracle
and Java
August, 2003-Jully, 2005 MBNA America Newark,
Delaware
QA Analyst
MBNA is the world's largest independent credit card issuer. The company,
which has operations throughout the United States, Canada, Ireland, Spain,
and the United Kingdom, also provides retail deposit, consumer loans, and
insurance products. Worked as QA Analyst on System Integration Testing and
User Acceptance Testing (UAT) of Mail Access Customer Satisfaction (MAC),
Telephone Access Customer Satisfaction (TAC) Super Stations. The MACS and
TACS super stations helped customer care representative to access customer
information, report and solve disputes and help customers with their day to
day enquires.
Responsibilities:
. Writes test plans and test cases into Test Director and Quality Center
for regression testing for MSS and TSS.
. Data preparation and executes test for CRS Downstream project.
. Data preparation using Dart net for all project.
. Write Test Director user manual.
. Developing test plans and test cases.
. Manually testing the application.
. Test MSS and TSS application for functional testing.
. Create data to test MSS and TSS for Regression Testing.
. Track bugs and report defect-using Test Director and Mercury Quality
Center from Mercury Interactive.
. Creating the Detailed test plans and executing it.
. Testing Batch application on Main Frame using JCL
. Implementing the test case and test process with project time frames.
. Performing Cross Browser, Configuration and Black Box.
. Doing User Acceptance testing.
. Doing quality control for other testers work.
. Doing functional and regression testing on life, health and home
insurance web application
. Worked on mortgage Loan Origination Systems. (LOS)
. Participate Weekly meeting.
. Doing Load testing on the application.
Environment: Windows NT, Novel, Power Builder, C++, VB script, XML, Test
Director, Mercury Quality Center, UNIX, JCL, Mainframe, MS Excel, MS
Office, Win Runner and Java.
September, 2002- June, 2003 Thomson Financial New York, New York
QA Test Coordinator, Contract
Coordinate the quality assurance and testing activities for one of Thomson
Financial, a B2C web-based application designed for global usage by Thomson
Financial corporate clients. There were 1600 corporate clients.
Retail Distribution Client Site project provides a new retail distribution
client site by migrating all existing Thomson Financial retail customers
onto a portal platform. This will provide Thomson clients who own life
insurance, property and casualty insurance and mutual funds and annuities
products, mortgage, real estate portfolio management and investor relation,
financial information access to their account and policy information, as
well as, other content. It also will provide support for applications and
access from Agent and Manager Director desktop applications. There were 5
testers, one test lead and 8 developments member in a group. Our groups
successfully completed the project at the given time.
Responsibilities:
. Creating the detailed test plans, test cases and executing it.
. Developing test plan and test cases using web tracker.
. Implementing the test case and test process with project time frames.
. Manually testing functionality of web based application.
. Conducted proof of concept (POC) for the Reuters reference data
repository product (RRDS). The product being evaluated would
centralize the receipt, administration, creation and distribution of
client containing reference and market data received from multiple
vendors (i.e. S&P, Interactive Data, Thomson Reuters, Bloomberg
. Testing and Validating Market Data portion received for a third party
source such as CBS Market Watch and others on trading applications.
. Comparing clients live site with development sites.
. Testing text, navigation bar, links, and design.
. Testing functionality of browser as well such as Internet Explorer
with Netscape 6.2.
. Performing Black Box and Regression Testing.
. Report and assign bugs using web tracker.
. Doing cross browser testing.
. Manually testing the application.
. Shopping cart testing.
. Create, update, delete, and check data using SQL.
. Attending daily 4.pm defect prioritization and routing meetings.
Environment: Windows 2000 Professional, HTML, Asp, C++, VB script, XML, MS
Excel, MS Office and Java Script.
January, 2002- June, 2002 Pitney Bowes Shelton, Connecticut
QA Analyst, Contract
Coordinate the quality assurance and testing activities for Pitney Bowes, a
B2C web-based application designed for global usage by Pitney Bowes
corporate clients. Using this application client can log in and change the
US mail systems machine for various needs. Clients update their file
downloading various files using this application. Those
files are, change rate, zip code, and different kind of services. There
were 8 testers, one test lead and one project manager in our group. We
delivered the product successfully and completed the project at given time
period. There was also client-based application we had to test for local
machine systems. This is very complex testing. After download the files
what are the real times changes into the systems we had to test the each
module.
Responsibilities:
. Writing test plans and test cases using Rational test manager.
. Reporting all the testing activities using Rational test manager.
. Testing functionality, integration, and stress testing on client and
web based application.
. Test XML tag, support DTD and XML parsing schemas to verify
interface.
. Test XML protocol using XML parser.
. Manually testing the application.
. Check DTD data type for B2C application using XML parser.
. Capture, report and manage bugs using Rational clear Quest.
. Create, update, delete, and check data using Microsoft SQL.\
. Doing stress testing on the application.
. Attending daily 4.pm defect prioritization and routing meetings.
. Assisting to the lead to prepare bugs report everyday.
Environment: Windows 98/2000, NT, Java Script, HTML, Microsoft SQL, C++, MS
Excel, MS Office and XML.
Tools: Rational Test Manager, UML, and Rational clear quest.
January, /2001-June, 2001 SBI Inc Client: Swiss
Bank Houston, Texas
QA Analyst, Contract
Project: http://www.scb2bex.com at Standard Charter Bank, Honk Kong
Coordinate the quality assurance and testing activities for one of Standard
Charter Bank, a B2B web-based application designed for global usage by
Standard Charter Bank corporate clients. Client Site project provides a new
retail distribution by migrating all existing Standard Charter Bank retail
customers onto a portal platform. This will provide Standard Charter Bank
clients who own life insurance, property and casualty insurance and mutual
funds and annuities products, mortgage, doing international trade, personal
credit and financial information access to their account and policy
information, as well as, other content. Seibel application used for calling
center. This is a very large-scale web application. There were 110 testers
work as a team. We successfully completed the project for Swiss Bank
(Standard Charter bank).
Responsibilities:
. Writes procedure manual for testing.
. Test procedure and functional testing of this application.
. Test XML tag and DTD support using XML Parser.
. Check DTD type data for internal supporting B2B for clients.
. Test Used PVCS version manager for documentation.
. Developing Test plan and Test Cases.
. Manually testing the application.
. Doing international trade using this application.
. Test Siebel application for functional testing.
. Test data in real time on Seibel application for calling center.
. Check functionality for pop up message on Seibel application.
. Track bugs and report defect using Rational Clear Quest.
. Creating the Detailed Test Plan and executing it.
. Implementing the test case and test process with project time frames.
. Performing Cross Browser, Configuration and Black Box.
Environment: Windows 98/2000, NT, HTML, XML, C++, MS Office, MS Excel,
Seibel and Java.
Tools: PVCS, Rational Clear Quest.
October, 2000- December, 2000 ITP Solution client ITP
Solution New Jersey, New Jersey
QA Tester, Contract
Project: http://www.Memphis.returnpath.com
The site is email management for clients. Registrar users can manage their
various emails using this site. The name of the site is www.returnpath.com.
There were 4 testers, and one manager work as a group. Successfully
completed
the project in the given time frame.
Responsibilities:
. Developing Test plan and Test Cases using Test Director 6.0.
. Wrote test script using TSL language launching Win Runner 6.2.
. Carrying out Functional and Regression testing using Win Runner 6.5.
. Testing cross browser.
. Test Link, text, bit mach, and broken link.
. Track bugs and report defect using Test Director 6.0.
Environment: Windows 95/98, NT, HTML, TSL, XML, C, Linux, MS Excel, MS
Office and Java Scripts.
Tools: Win Runner 6.0 and Test Director.
July, 2000 - October, 2000 http://www. Pccwireless.com New York, New
York
Web Designer, Contract
Project: http://www.pccwireless.com
This is a custom web application where clients can go and buy various
services and product using this site. There were two testers and test lead
work as a group.
Responsibilities:
. Writing HTML codes, checking all the URL links manually for functional
testing,
. Uploading the pages in different browsers.
. Making forms using ASP and HTML.
. Writing interactive codes using JAVA script.
. Manually performs Black box and white box testing.
Environment: Windows NT, HTML, MS Excel, MS Office, and ASP.
September, /1999 - June, 2000 KSS Services New York, New York
Web Designer & Tester
Project: http://www.wholesalepricegifts.com
This is a web-based application. Clients can buy gifts, jewelry and others
services at discounted prices sing this site. There were 2 testers for this
project. The project is launched successfully at given time frame.
Responsibilities:
. Writing HTML and JAVA script codes for wholesaleprciegifts.com.
. Writing test plan and test case according to client's requirements.
. Using automated tools Win Runner for recording and playback for
regression testing.
. Performs Black box, Gray box, and White box testing.
. Wrote TSL language using Win Runner.
. Shopping cart testing and cross browser testing.
. Manually checking all the links, writing product description and
updating database,
. Advertising on the net using Search Engines, Directory, Banner
Exchange, and all other web-marketing resources.
Environment: Windows 2000, HTML, ASP, TSL, XML, C++, C, MS Office, MS Excel
and Java Scripts.
Tools: Win Runner.
February, 1998 - August, 1999 IT-Link New York, New York
QA Tester, Contract
Project 1: Federal Learning Exchange (FLX)
Participate quality assurance and testing activities for Federal Learning
Exchange (FLX) application. Using this web-based application federal
employees can get access of various information. There were 5 testers and
one manager work as a group. The project is completed at the given time.
Responsibilities:
. Writing test plans and test cases as per user requirements and
business rules and execution of test cases.
. Using automated tool Silk for recording and playback for regression
testing.
. Performs Data driven, Black box, and functional testing.
. Loading the data into Oracle Database to verify data integration by
using SQL plus.
. Checking and updating database table using SQL plus.
. Acceptance testing on every module or screen to test the button
functionality and proper navigation.
Environment: Windows NT/98, HTML, XML, MS Excel, MS Office, and Oracle SQL
plus.
Tools: Silk Test
Project 2: americoronline.com New York
Using this web based application clients can buy various electronics
products and services. There were 3 testers for this project.
Responsibilities:
. Writing HTML and Java scripts for the web site.
. Testing links, upload pictures and upload the web pages in different
browsers.
. Updating database, performing data driven test.
. Writing TSL language using Win Runner.
. Developed screen navigation and functionality testing using 4Test
script.
. Tested the system in different testing phase for instance, GUI
testing,
. Performed Import / Export / SQL* Load in oracle database.
. Generate reports for management.
Environment: Windows NT/98, HTML, Java Scripts, TSL, C and SQL.
Tools: Win Runner.
EDUCATION
10/09 Lorenz University Bethlehem, Pennsylvania
BS in Computer Science
12/2001 Mercury Interactive Sunnyvale, California
Certification
Certified Product Specialist Test Suite 7 (Win Runner & Test Director)
TRAINING
Discover World New Jersey
Completed programming courses: Visual Basic, and Oracle.
Completed test tools courses: Silk Test, Win Runner, and Test Director.
STATUS
US Citizen
REFERENCES
Available upon request
Contact this candidate