Customer Service Sales Representative
Resume:
ROCKLIN, CA *****
SUZANNE BOODRY
ROFESSIONAL OBJECTIVE
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To contribute to a growing organization through the use of my abilities as a rapid learner, problem solver and excellent
communicator.
DUCATION
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MARIN COUNTY REGIONAL OCCUPATIONAL PROGRAM (M.C.R.O.P.)
OFFICE PROCEDURES CERTIFICATE
UMMARY OF COMPUTER AND TELECOMMUNICATION SKILLS
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MS Office (Word, Excel) Outlook, Database Management, and Trend
Summary of Business Skills
Highly Organized
Excellent Prioritization Skills
Detail Oriented
Team Player
Self motivated
ROFESSIONAL EXPERIENCE
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BANK OF THE WEST TRANSACTION PROCESSING COORDINATOR SUPPORT DEPARTMENT 5/05 TO TO 8/09
•Process NSF and overdrawn account transactions;
•Stop Payment and special instruction processing
•Route returned checks to appropriate financial institutions
•Balance daily return items closing desk
•Checking and Savings monetary rejects
•Preparation of outgoing cash letter
•Research and process branch requests
•Customer Service
BANK OF THE WEST TELEPHONE BANKING REPRESENTATIVE 5/04 TO 5/05
•Answer approximately 100 customer calls per day for bank account information including; stop payment requests,
dispute claims and transfers between accounts
•Research customer account discrepancies
•Redirect customer calls to appropriate departments
UNITED GREENMARK ADMINISTRATIVE/CREDIT ASSISTANT 10/00 TO 11/02
•Process daily customer invoices for 34 locations
•Process monthly customer statements
•Maintain proof of delivery filing system
•Perform special projects as directed by Administrative Director and Credit Manager
•Perform customer credit analysis using Experian database
•Reception/Customer Service
WIRELESS STOCKROOM BRIGHTPOINT CALL CENTER CUSTOMER SERVICE REPRESENTATIVE 6/99 TO 10/00
*Handle data communications between customer service, credit, and shipping departments
*Perform credit checks and process credit card purchases with credit database
•Troubleshoot customer questions about products and orders
•Redirect customer calls to appropriate departments
•Coordinate and track UPS, FedEx and Airborne Express shipments
TELEPHONE SALES REPRESENTATIVE 11/98 TO 6/99
•Answer approximately 100 200 customer calls per day for product purchases
•Redirect customer calls to appropriate departments
•Approximately $50,000 $100,000 sales per month
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