Customer Service Data Entry
Resume:
Lucinda M. Gresham
Riverside, CA 92507
*********@*****.***
Objective
Advance my skills in administrative, general office and customer service.
Professional Experience
Set Free Prison Ministries
March 2008 - February 2011
Management of A/R, A/P, Office Clerk, Data entry
Performed data entry into a specialized computer program to grade student
exams. Responsible for preparing the bulk mail weekly and taking to the
U.S. Post Office for shipment, picked up the office mail on a daily basis
and input the donations into the Quick Books accounting program and created
donations receipts and thank you letters to send out by mail. Reconciled
three accounts at the end of each month to maintain accurate financial
reports. Professional receptionist duties which included taking messages
and screening calls for the company President that I assisted daily.
Functioned office equipment, which included copier, fax, printer, scanner
and weight scale.
Walden Structures, Inc.
April 2005 - March 2008
Administrative/Sales Assistant, Service Coordinator
Responsible for maintaining production, engineering and sales reports for
use by senior management to utilize the information on status of modular
building stages. Supported sales staff through all phases of a project from
bidding to completion and coordinated transportation of completed units to
off-site storage or dealer facilities for their clients. Supervised service
technicians and scheduled warranty work for modular buildings on a daily
basis at job sites to provide excellent customer service. Professional
phone skills during receptionists' lunch and breaks. Prepared the
conference room for internal and client meetings and provided Minutes of
Meeting when necessary.
Set Free Prison Ministries
July 1999 - March 2005
Data Entry Clerk/Bookkeeping
Performed data entry into a specialized computer program to grade student
exams. Responsible for preparing the bulk mail weekly and taking to the
U.S. Post Office for shipment, picked up the office mail on a daily basis.
Functioned office equipment, which included copier, fax, printer, scanner
and weight scale.
Professional Experience (Continued)
Inland Document Service/Certified Flood Systems
February 1990 - July 1999
Loan Document Preparation/Flood Zone Determination
Responsible for inputting customer information into a loan document program
and printed out the necessary documents required for that specific loan.
Proofread the loan documents for accuracy before being released to lenders
for satisfactory customer service. Notarized loan documents with customers
when required at their home or place of business. Determined whether flood
zone insurance was required for client's property using FEMA maps. Prepared
flood zone certificates for clients for insurance purposes for their new
loans. Functioned office equipment, which included copier, fax, printer,
scanner and weight scale.
Education
John W. North High School
H. S. Diploma
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