Project Manager Customer Service

SETH BERR

**** *********** **** #*** ****** Hills, NY 11375 *********@*****.*** 917-***-****

__________________________________________________________________________

SUMMARY

Creative and Results-Driven Human Resources Professional with extensive experience in Organizational

Development and Talent Management. Proven record of success in influencing key decision makers and

driving large-scale organizational change in multiple industries. In-depth knowledge of survey research,

leadership development, 360 feedback systems, and data-driven methods of change. Certified in Myers-Briggs

Type Indicator Personality Assessment. Published author on topics of Organizational Development and

personality assessment. Principal strengths include solid project management, a customer service mentality,

and the skillful ability to translate conceptual issues into pragmatic and actionable follow-up initiatives.

PROFESSIONAL EXPERIENCE

GIRL SCOUTS OF THE USA, New York, NY 2007 - Present

Learning Consultant, Office of the CEO

Lead wide array of Learning & Organizational Development initiatives which support organizational and

employee capacity building at national headquarters and throughout 109 local Girl Scout councils.

• Successfully design and facilitate high visibility executive level course (3 times/year) for participants

(more than 150 to date) who serve as volunteer board chairs for Girl Scout councils around the country.

• Serve as key contributor to culture team to assess and take action on employee opinions. Design and

facilitate functional area workshops to cascade core leadership competencies to deeper level, integrate

with daily work, create more open dialogue within and between teams, and align performance.

• Manage all online visitor and vendor evaluation surveys for the Girl Scouts Birthplace in Savannah, GA,

a historic house museum and primary destination for Girl Scouts and general public, with 65,000 visitors

yearly from all 50 states and from countries around the world.

• Assist with development and implementation of organization’s very first Succession Planning program in

conjunction with putting into practice a customized leadership development program.

• Lead creation and launch of inaugural corporate university with robust portfolio of learning opportunities

to meet employees’ professional development needs. Facilitate selected offerings both in-person and

online, including Situational Leadership, Managing Difficult Conversations, and PowerPoint Zen.

• Create extensive selection of career development tools and resources for both individual contributors

and managers, featured on intranet and new web portal.

• Redesigned organization’s Employee Recognition Program, including integration of competencies and

revised criteria for Leadership Award, and presented findings to Senior Leadership Team.

KBC BANK, New York, NY 2006 - 2007

Organization Culture and Change Management Consultant

As sole consultant and project manager, led organizational assessment and culture review of 125-person NY

office.

• Evaluated strengths and improvement areas through online census survey, 60 one-on-one interviews,

and focus groups with employees at all levels and functional areas.

• Developed actionable recommendations and strategies for clarifying organizational vision, mission, and

values, including design and facilitation of offsite meeting with Senior Management Team.

• Implemented multiple workstreams to solidify roadmap for aligning employee behaviors with new culture

model.

SETH BERR

*********@*****.*** Page Two

HAGERTY CONSULTING, INC, Baton Rouge, LA 2005 - 2006

Hurricane Katrina Public Assistance Specialist

Led eligibility review process for all (nearly 1,000) private nonprofit (PNP) organizations requesting public

assistance in the State of Louisiana for losses from Hurricanes Katrina and Rita.

• Researched federal policies against PNP data and wrote customized determination letters with eligibility

decisions and supporting research documentation for all PNPs.

• Built process maps and solely authored press release which appeared in local newspapers.

• Designed interview protocols, screened resumes, interviewed candidates, contacted references, and

partnered with senior management to select final candidates for Hurricane Katrina project.

IBM CORPORATATION, New York, NY 1998 - 2005

Organization and Change Strategy Consultant, Business Consulting Services

(Position resulted from IBM’s acquisition of PwC Consulting in 2002 and from PwC Consulting’s

acquisition of Warner Burke Associates in 2000)

Designed and executed data-driven transformation initiatives focusing on change management, survey

research, leadership development, culture alignment, and multisource feedback systems.

(Selected project examples below)

• Implemented customer feedback process of new technology system for security focused public sector

client in connection with 5-year $1.3 billion contract.

• Managed project execution for internal CIO-sponsored qualitative analyses of IT user satisfaction survey

administered to more than 10,000 employees across job categories, divisions, and geographies.

Provided recommendations that were used by Office of the CIO to make global improvements.

• Implemented customized executive development program and 360 feedback system for large law firm

resulting in emphasis on professional development being ingrained into firm’s culture over time.

• Project managed delivery of multi-year executive leadership program at global pharmaceutical

organization, which linked strongly to performance management and succession planning programs.

OTHER WORK EXPERIENCE, New York, NY 1992-1996

• Paralegal positions at Dewey Ballantine, Fulbright & Jaworski, and American International Group

• Circulation Intern at Time Out NY Magazine

EDUCATION

MA, Organizational Psychology, 1998, Teachers College, Columbia University, New York, NY

BA, Psychology, 1992, University of Pennsylvania, Philadelphia, PA

MEMBERSHIPS

Society for Industrial and Organizational Psychology

American Society for Training and Development

New York Road Runners Club

Contact this candidate