Process Sales
Resume:
LUCIA M. GYGAX
*** *. ****** ****** #** Phoenix, AZ 85014 *****@***.***
SUMMARY OF QUALIFICATIONS
* 10-key speeds of 18,375+ kph; alphanumeric entry at 15,110+ kph; both
with 100% accuracy
* Efficient in Excel, Word, Outlook, Access, Internet and Windows; past
and current versions
* Ability to quickly learn and navigate through complex specialized
software programs, local
Intranets and proprietary databases requiring multi-tasking and
using multiple windows
* Excellent organizational and problem solving skills, mathematical
ability and great attention
to detail to correct errors and inconsistencies resulting in time
savings and cost reduction
* Prepare billing invoices; process payments; set up investigations;
resolve billing disputes
* Create reports to summarize data; analyze results to increase
production; identify trends
* Knowledge of medical terminology; excellent spelling, grammar and
proofreading skills
________________________________________________________________________
PROFESSIONAL EXPERIENCE
WILMINGTON TRUST COMPANY Aug 2009
- Mar 2011
Treasury Services Associate (Temp to hire)
May 2009 - Aug 2009
. Process incoming and outgoing contribution and distribution requests from
401K retirement participants and other clients involving checks, ACH and
Federal wire transactions.
. Continuous utilization of multiple accounting and wire systems including
JP Morgan, ATM proprietary accounting software, and external sites also
used by Third Party Administrators.
. Analyze, research and resolve issues and problems related to client's
requests and transactions.
. Interact with Relationship Managers and Data Administrators to correct
issues with clients.
. Team player attitude, time management and reading comprehension skills
mandatory to handle volume and ensure all processing and special handling
is accurate and completed by deadlines.
HERITAGE TRUCKING, INC. (Contract position) Mar 2009 - April
2009
Billing Specialist
. Input transportation statistics from driver daily trip reports into
industry specialized system to prepare invoices varying from billing per
tonnage, per loads hauled, per hour, or bulk billing.
STATE OF ARIZONA DEPARTMENT OF HOUSING Nov 2008 - Mar 2009
Data Processing Specialist
. Update and maintain housing database for properties receiving State
and/or Federal assistance.
. Create budgets and perform budget revisions for all projects funded;
process payment requests.
. Set up new projects from incoming housing applications for review by the
funding committee.
. Database cleanup; correct errors and make adjustments to completed and
current projects to balance budgets with funding source allocations and
assure accurate reporting and audit trails.
. Rewrite the Housing Data Software process manual for the current database
and procedures.
UNITED STATES POSTAL SERVICE
Mail Processing Clerk
May 2008 - June 2008
. Operate and monitor performance of high volume automated mail processing
equipment.
Data Conversion Operator
Oct 2006 - June 2007
. Accurate electronic coding of up to 1,500 mail images per hour for local
and global addresses.
INTERNATIONAL CRUISE & EXCURSIONS, INC. Jan 1999 - May 2008
Resort Vacation Inventory Specialist
. Load and assure accuracy and consistency of resort inventory; process
timeshare exchanges.
. Prepare and send invoices to members; process payments; resolve complex
billing disputes.
Accounting Technician
. Complete all processing functions for the Carnival Vacation Club
membership program.
. Produce Excel sales summaries to pay commissions; integrate results into
Great Plains.
________________________________________________________________________
EDUCATION
ASSOCIATE DEGREE IN ARTS, Special Requirements (Court Reporting)
April 2005
ASSOCIATE DEGREE IN GENERAL STUDIES
April 2005
Gateway Community College, Phoenix, AZ (both degrees)
Contact this candidate