Customer Service Sales

David Knight

*** **** ******* ******

Oldsmar, Florida 34677

Cell: 813-***-****

Email: ******.*****@*******.***

Objective

IT Professional position that will allow integration of technical and managerial skills obtained after working as a

Programmer, Test Technician, Systems Analyst, Sales Engineer and Technical Support Supervisor.

Summary of Qualifications

• Proficient in LAN, WAN, and network installation

• Able to repair, install, upgrade, and maintain desktop and notebook computers and most peripherals

• Extensive knowledge of leading edge technology

• Exceptional customer service skills, account management, follow up, and sales

• Ability to instruct users with computer and presentation skills

• Well rounded, diverse technical background, dependable and consistently rated top performer on performance

reviews

Work Experience

Technical Department Supervisor: March 2008 - 2010, CompUSA, Inc., Clearwater, FL

• Hands on Manager of Computer Technicians’ and Service Writers.

• Facilitate on-site training for customers and PC Technicians.

• Served department in a senior support capacity, resident expert.

• Install, repair, maintain, and upgrade desktop and notebook computers.

• Create daily, weekly and monthly financial reports.

Computer Service Technician: Oct. 2003 – Dec. 2007, The Knight Group, Safety Harbor, FL

Interact with business customers in a sales engineering capacity to offer technical recommendation for various

computer networking, intranet and internet needs.

Offered full turnkey solutions to meet their IT and data processing needs. Built and installed servers, workstations and

custom business software. Prepared sales quotes, worked with vendors, performed software installation, training,

support.

Business Analyst: Oct. 1978 – Dec. 2001, Paradyne, Largo, FL

Developed business processes, programs and procedures for the manufacturing plant that produced over 10,000

modems, and multiplexers per month. These programs improved production time and delivered tighter control over the

cost while maintaining the 99.7% quality required for ISO 9000 compliance.

Before this a manual process our monthly production was limited to only 300 units per month.

In addition, developed software written in C++ to create custom ‘test equipment’ needed to calibrate circuit boards as

they proceeded through the assembly line. These custom programs relied on custom were used to track each unit as it

passed along the assembly line. At any one time every component could be accounted for including its software

revision, test results and date expected for our JIT inventory system.

Designed and implemented programs to automated labeling, packaging and shipping of products. Overall these tools,

developed over 5 years, were used at every stage in the manufacturing processes.

Education

St. Petersburg Junior College (2 years 1992-1994)

Pinellas Vocational Technical Institute, Clearwater, FL (June 1976)

Certificate, Electronics Technologies (May 1978)

Certifications/Training

CompTIA: Network+ (Feb, 2011)

CompTIA: A+ (Jan, 2011)

Microsoft Certified Professional 2003/2000 Server, XP Pro, NT

Novell: CNA Certified Network Administrator (June 1996)

Novell: CNE Certified Network Engineer (June 1997)

Other

Volunteer of the year for Oldsmar FL

I have repaired over 1000 Windows OS PC’s between 2008 and 2010.

Built over 100 custom PC’s for gamers and programmers.

*References available upon request.

Contact this candidate