Customer Service Manager

Tanisha Hollingsworth

**** **** **** **. ****: 702-***-****

Henderson, NV 89014 **********@*****.***

Profile

To obtain a position in a friendly working environment that will strengthen

my collections skills, expand my working experience and promote

professional growth.

Summary of Qualifications

Experience 1st party collections, medical collections, skip tracing,

customer service and account maintenance

Employment History

Clear Wire - Las Vegas, NV

Collections Representative, 12/09 to 05/11

Processed credits, debits and payment extension and bill date changes.

Resolved pending issues so that delinquency is reduced and customer issue

resolved. Asked probing questions to determine the root cause for past due

balances. Reconciled time-sensitive accounts as needed. Reactivated

customer internet service.

MediAssist (University Medical Center) - Las Vegas, NV

Patient Accounting Representative, 06/08 to 08/09

Addressed patients and insurance companies concerns regarding billing

issues. Submitted rebill requests, adjustments and refunds. Updated

insurance and demographics information and negotiated payment arrangements.

Reviewed and explained EOB's, uninsured discounts and other government

programs to the patient. Worked correspondence and special projects

assigned by the manager.

Wyndham (Apple One Services) - Las Vegas, NV

Collections Representative, 01/08 to 05/08

Established acceptable payment plans and submitted electronic payments for

processing. Answered all general questions regarding the account.

HCA Patient Account Services - Las Vegas, NV

Collections Specialist, 11/05 to 09/06

Monitored medical and workers compensation claims by contacting insurance

companies and third-party payors regarding payments. Identified coding and

billing problems from EOB's. Worked with patients and guarantors to secure

payments on outstanding account balances. Informed manager of any payor

issues that could result in a delay of reimbursement.

Ford Credit - Henderson, NV

Collections Representative, 11/04 to 11/05

Collected on accounts that were 1-44 days past due. Validated up-to-date

payment arrangements. Skip traced accounts

Education

University of Phoenix - Las Vegas, NV

Business Management, 09/07 to 4/10

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