Medical Customer

AMA JACQUES

Po Box ****** San Francisco, CA. ****8-4253 Cell 415-***-**** Email:

***********@*****.***

SUMMARY OF QUALIFICATIONS

* Supervisor/Management * General Office Management * Outstanding Customer

Service

* Type 65 wpm * MS Windows/Publisher 2000 * Professional Dependable and

Efficient

* 10Key 9,000 ksph * Accounts Payable/Receivable * Microsoft Office XP,

Excel, Powerpoint

* Magnum/Axys Applications * Shipping/Receiving * Professional and

Efficient * IDX Scheduling

* Webcat/Web Axe Applications * Centricity Applications *

Editing/Correspondence

PROFESSIONAL EXPERIENCE

INTERNET ARCHIVE/Book Scanner

December 2009- October 2010

Scanned books into a computer system using scribe machines. The machines

allow the scanner to save digital images of books, magazines, or other

reading materials and make them available to the public for free viewing.

This is a non-profit organization that focuses on making all reading

materials available to everyone. A virtual digital library online. After

capturing the images, I had to crop each individual page to ensure viewing

quality. The daily average is 3000 pages scanned.

TEXAS NEUROLOGY/Scheduler

April 2008 - March 2009

Answered multiple incoming lines and helped new, and existing patients

cancel/schedule appointments. Managed over 11 physician schedules, and

handled any rescheduling requests by the physicians. I noted each account

regarding the action taken, and emailed the medical assistants, file

clerks, verifications, and front desk staff accordingly, emailed/faxed new

patient packets, verified and updated patient's insurance/demographic

information. I also managed a waiting list for new patients/follow

ups/emgs. Scheduled diagnostic testing, and processed medical records

requests.

UCSF MEDICAL CENTER Ophthalmology Department/ Medical Administrative

Assistant II

April 2004-December 2007

Served as a department float, covering a variety of administrative

functions. Front desk, registration, copay

collection, daily batching of encounter forms, and new patient

coordination. I handled over 20 physician

schedules coordinating with each physician's academic assistant. Made

appointments and handled rescheduling of appointments while multi-tasking

with incoming call requests. Also worked with Neuro-Ophthalmology

physicians, scheduling Botox, and processing authorizations for insurance

and processed the payments of private pay patients.

AT&T WIRELESS/ Credit Activations/ Customer Care Representative

August 2000-March 2003

Effectively responded to customer calls concerning credit

approval/disputes, general service and billing inquires. Analyzed customer

needs and introduced appropriate rate plans. I implemented newly

established promotions effectively. Identified customer concerns and

assessed customer needs through probing. Executed equipment trouble-

shooting and programmed equipment as necessary. Diffused customer

escalations by negotiating solutions.

EDUCATION

City College of San Francisco 1998 Child Development Early Childhood

Violence Intervention Certificate

Bayview Hunters Point Foundation:

Substance Abuse Prevention

Intensive and Basic Home Detention

Education Enhancement and Independent/Home Study

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