Administrative Assistant Customer Service

Sabina R. Menezes

** ***** ( Irvine, CA ***** ( ( 631-***-**** ( (**********@*****.***

Executive Assistant

Self Motivated ( Results Driven ( Customer Focused ( Team Oriented

Executive assistant with extensive experience reporting directly to senior

level management. Demonstrated capacity to provide skillful and

comprehensive administrative support to all levels of staff within an

organization. Experienced in directing and coordinating business,

administrative, and bookkeeping functions. Solution-oriented with

excellent analytical and complex problem-solving abilities. Adept at

working effectively both independently and collaboratively in fast-paced

environments to complete assigned tasks/projects while adhering to strict

deadlines. Outstanding written and verbal communication skills to easily

interface with customers, co-workers, and superiors. Highly motivated,

results-oriented, team player with excellent interpersonal skills. History

of exceeding expectations and achieving superior results.

Core Competencies:

( Administrative/Clerical Functions ( Customer/Client

Relations

( Decision Making/Problem-Solving ( Multi-Level Communication

( Organization/Time Management ( Staff Training/Mentoring

( Computers/Office Equipment ( Multi-Tasking/Prioritizing

( Expense Reports/Bookkeeping ( Report Writing/Preparation

( Attention to Detail/Accuracy ( Microsoft Office

Software

Professional Experience:

AON Corporation ( Irvine, CA May 2008 - Feb

2009

Administrative Assistant, Consulting Department

. Effectively communicated in-person and through written correspondence

with internal staff, senior leadership as well as with external vendors

and customers.

. Provided high level of customer service and assistance to clients and

fellow co-workers both inside and outside of immediate team.

. Assisted executive management with reviewing candidate applications and

coordinated with Human Resources for new hire on-boarding.

. Coordinated travel arrangements utilizing in-house travel agency.

. Prepared expense reports, reimbursement requests, and processed checks.

. Answered telephones in a courteous manner and gave accurate information

to callers.

. Using knowledge of department procedures, prepared routine

correspondence, documentation, forms, notices, and statistical reports.

. Maintained database information such as mailing and vendor lists in

applicable format.

. Maintained department calendar as well as organized meetings and events.

UCI Medical Center ( Orange, CA Oct 2007 - Nov

2007

Senior Administrative Assistant, Orthopedic Department

. Carried out all administrative functions for department.

. Maintained daily schedule of surgeries, outpatients, on-call duty,

meetings, and events.

Professional Experience: (Continued)

. Coordinated with other departments to resolve departmental issues.

. Answered telephone and accurately conveyed messages.

. Prepared all written correspondence for the department.

. Screened all incoming and outgoing mail and took action as required.

. Made travel arrangements and prepared expense reports.

. Prepared files and maintained proper filing record adhering to a set

system.

Kuwait Institute for Scientific Research ( State of Kuwait Jul

1996 - Arp 2007

Executive Administrative Assistant

. Carried out all administrative tasks for division that consisted of 4

departments (Computer Technology Department, System Development

Department, Technical Services Department, and Information Services

Department using judgment, importance, and prioritization.

. Maintained director calendar and scheduled meetings and events.

. Kept accurate record of budget and sales, and prepared reports.

. Coordinated Board meetings, participated in the meetings, and produced

minutes for meetings.

. Made meeting, venue, and lunch arrangements as well as prepared

itineraries.

. Prepared all confidential documents/matters for division and handled with

strict confidentiality.

. Made travel arrangements ensuring registration, hotel accommodation, and

transportation.

. Prepared all correspondence such as letters, memos, faxes, emails, and

contact reports.

. Communicated in-person and in writing with institute staff and as well as

with other companies and government organizations.

. Assisted in preparation of division operational, training, and strategic

plans.

. Acted as liaison to division, departments, and outside clients.

. Interacted with managers and local/international companies for follow-up,

input, and deadlines.

. Shouldered sales administration, coordination and logistic support for

our IT Department.

. Contacted Computer equipment manufacturers/Vendors to obtain quotes,

select and finalize the orders in coordination with IT Manager and

Director.

. Followed-up for shipment and smooth dispatching of orders.

. Scrutinized for any discrepancy in order, and resolved the problems

immediately.

. Dispatched the orders to local and regional companies as requested

ensuring customer satisfaction.

. Kept accurate records of expenditures and prepared expense reports

according to set rules.

. Assisted in preparation of technical, annual, budget, and final reports.

. Maintained up-to-date records of project status.

. Prepared maintenance contracts, purchase orders, and followed up with

vendors as necessary.

. Participated in organizing conferences/events and assisted with preparing

and editing conference announcements and papers while adhering to set

guidelines.

. Supervised seven administrative assistants/secretaries within the

division as well as delegated work and evaluated performance.

Education:

Bachelor of Arts

University of Bombay ( Bombay, India

Computer Skills: Microsoft (Word / Excel / PowerPoint / Outlook) and Lotus

Notes

Languages: Fluent in English, Hindi, and Arabic

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