Customer Service Representative
Resume:
JANICE M. BORDELON
COVINGTON, LA 70433
CELL 225-***-****
EMAIL: **********@*****.***
PROFESSIONAL SUMMARY
Experienced Commercial Lines Customer Service Representative proficient in
servicing a large book of business. Experienced in Applied/Agency
Management Systems. Established excellent rapport with Company and Broker
representatives. Skilled, multi task and detail oriented individual with an
excellent work ethic. Broad knowledge of numerous standard insurance
company websites and rating programs. Dedicated, hardworking employee
recognized for team player attitude.
EMPLOYMENT
HOMEBUILDERS SELF INSURED FUND, Baton Rouge, LA 06/2007 to 04/2011
Workers Compensation Assistant Underwriter
o Responsible for inputting submissions in computer system, issuing
quotes and faxing to agents, issuing binders and issuing new policies.
o Responsible for managing Loss Control Reports and recommendations.
o Responsible for reporting new business, endorsements and cancellations
to
The National Council on Compensation.
o Verified membership in local homebuilders associations for each new
insured.
o Processed ERM14 documents endorsing policies accordingly.
LOUISIANA COMPANIES, Baton Rouge, LA 09/2006 to 05/2007
Select Account Manager
o Responsible for maintaining 350 small business commercial accounts
regarding renewals, endorsements, audits and cancellations.
o Back-up receptionist.
BROWN AND BROWN OF NEW ORLEANS, New Orleans, LA 06/1999 to 09/2006
(formerly Independent Insurance Associates)
Commercial Lines Account Executive Assistant
o Responsible for assisting top three Owners/Producers/Account
Executives
o Access numerous companies rating software in order to rate new
business, renewals and endorsements.
o Serviced all lines of commercial business policies.
o Invoiced new business, renewals, endorsements, cancellation and
audits.
o Created proposals for large clients.
o Assisted in answering switchboard.
EUSTIS INSURANCE AND BENEFITS, New Orleans, LA 04/1993 to 03/1999
Commercial Lines Customer Service Representative
o Serviced all commercial lines policies for three producers.
o Handled customer calls.
o Invoiced new business, renewals, endorsements, cancellations and
audits.
EDUCATION
Graduate of Riverdale High School, Jefferson, LA
INS21, INS22, AND INS23 Insurance Courses
Property and Casualty licensing courses
Active Louisiana Agent Insurance License Property/Casualty
Active CISR Designation
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