Sales Customer Service

Sai P. Bhupalam

*** *. ***** ******* ***, Ste.U#*07

Encinitas, CA 92024-3555

E-mail: ************@*******.*** Telephone: 760-***-****

CAREER OBJECTIVE

I am currently searching for a challenging and rewarding sales or

management position. I am also open to career options in Customer Service /

Relationship Management. Recent employment gap is due to the fact that I

took a two year sabbatical to attend to family matters.

PROFESSIONAL EXPERIENCE

January 1999 - March 2009, Dynasplint Systems, Inc., La Jolla, CA Senior

Sales Consultant - Orthopedic Division

Sales territory comprised of North San Diego, Temecula and Lake Elsinore

areas. Sell Dynasplint Systems to Orthopedic Surgeons,

Physical/Occupational Therapists for range of motion recovery. Consult with

decision makers for patient selection.

Major Contributions:

. 2000 first sales consultant in the Division to win President's Club

Gold

. Created the SUPER REP MEETING later known as the President's Club

meeting - an annual gathering of top performers to share ideas and

contribute to product development and increase sales. Venues included

upscale resorts in Arizona, Hawaii, Cancun - Mexico and the Dominican

Republic

. 1999, 2000, 2001, 2002, 2003 and 2004 - exceeded quota by over 150% to

plan

. 1999 - 2003 Ranked #1 in overall sales/earnings out of a team of 110

sales consultants nationwide

. 2004 Exceeded Quota by 120% (Territory Split resulting in increased

drive time and reduction of 33% of key accounts)

. 2005 Ranked #4 in the Division

. Secured exclusive vendor contracts with USCD managed care, Scripps

Clinic, Primecare of Temecula, Global of Hemet and several other

medical groups

. Influenced training methods for top performers and raised the

company's productivity. Influenced product development to enhance

performance and patient results

. Guest speaker at Advanced Trainings for seasoned sales consultants

. 2006 Ranked #4 in Division and #2 on the Regional Sales Team

(Introduction of Podiatric and Neurological Divisions)

. 2006/2007 - Initiated Shoulder Case Study to prove efficacy of the

device on frozen shoulders to insurance companies and Orthopedists

. 2006 - 2008 Ranked within the top 5 performers in the Division

April 1998 - January 1999, Dynasplint Systems, Inc., La Jolla, CA

Regional Sales Manager

Managed sales consultants in Southern California, Northern California and

Utah

Major contributions:

. Hired several consultants who ranked within the top 10 performers in

the company

. Corporate Sales Trainer for Basic and Advanced sales training

. Raised awareness of Dynasplint amongst managed care companies and

Orthopedists in Southern California

. Earned bonuses every quarter

October 1996 - March 1998, Dynasplint Systems, Inc., La Jolla, CA

Sales Consultant

Sales territory included North San Diego County and a part of Riverside

County. Responsibilities included developing existing accounts, business

development, selling Dynasplints to Orthopedic Surgeons, Podiatrists,

Neurosurgeons, Physical and Occupational Therapists as well as insurance

companies/medical groups

Major Contributions:

. Earned a bonus every quarter and achieved over 125% to plan of Quota

. Introduced a new approach to handling the authorization process with

insurance companies

. Assisted with the hiring process for the Division doing ride alongs

and interviews

. Successfully established territory with over 60% growth over the

previous year

1986 - 1989, Omega Electronic Weighing Scale Company, Mumbai, India

Independent Consultant

Independent Consultant for weighing scales manufacturer. Negotiated with

Hottinger Baldwin Messetechnik, Darmstadt, Germany for purchase of

components and technology in the manufacture of electronic weighing scales

and weigh bridges

December 1985 - October 1996, Delta Airlines/Pan American World Airways,

Mumbai, India

Customer Service Coordinator / Flight Attendant

International Flight Attendant and later in-flight supervisor responsible

for a team of 11 flight attendants

Major Contributions:

. Won numerous awards/trips for exceptional in-flight service

. Trainer for two seminars entitled "Superior Customer Service" and

"Marketing Seminar". Attendees included flight attendants, supervisors

and managers

. Achieved highest record of In-flight Duty Free sales on a single

flight

May 1984 - December 1985, Travel Sales

Inside Sales / Sales Coordinator

Sold domestic travel, hotels and car rentals for a major travel agent in

India -SITA World Travels

Sales Coordinator with Indam Travels, a GSA for Pan American - established

strong relationships and earned a reputation as an enthusiastic and

successful sales person

Major contributions:

. Earned a bonus every month

. Graduated successfully and earned a diploma from IATA Geneva in Sales

and Fare construction

. Earned a trip to Miami, FL along with a basic sales training package

EDUCATION:

Graduated from Osmania University, Hyderabad, India with a Bachelors Degree

in Science with Mathematics, Physics and Chemistry

IATA,Geneva - Diploma in sales and fare construction

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