Quality Assurance Manager

Priya Raghav

**** ******* *****, *****, ***** *5094

voice: 972-***-**** - email: *********@*****.***

US Citizen

SUMMARY

. 5+ years of professional experience in Software testing. Experienced

in System, Integration, Functional, User Acceptance (UA), Black Box,

Manual and Regression testing with automated testing tools

. Competent in writing Test plans, Use Cases & Test cases; System design

& Requirement analysis; Defect tracking & reporting

. 5+ years of experience using SQL queries.

. 2+ years of experience using Agile, Adhoc methodologies.

. Experience working on few projects similar to POS systems and

applications.

. Strong development background - experienced developer in Visual Basic,

ASP, VBScript and HTML

. Ability to perform under tight deadlines, good team player

TECHNICAL SKILLS

Testing Tools: Test Director / Quality Center, QTP, Loadrunner

Operating Systems: Windows NT / 2000 / XP, UNIX

Proficiency in MS Office - MS Excel, MS Word,

Outlook

Languages: C, C++, ASP, Visual Basic 6.0, Java, SQL, PL/SQL and

COBOL

Web Technologies: JavaScript, VB Script, ASP, HTML, XML

RDBMS: SQL Server, MS-Access, Oracle9i, DB2, DB

Visualizer, Squirrel SQL Client

Database Programming: SQL, PL/SQL, DbVisualizer,

Technologies: SoapUI, Hummingbird Connectivity, Verizon ETMS,

ODBC, ActiveX, OOP, COM

Professional Experience

Sr. QA Specialist (Testing)

Verizon Business, Richardson, TX

Aug 2008 to Mar 2011

Job description:

Lead Manual tester for Topology Services (TS) sub-system of Verizon's

IMPACT architecture; User requirement approval, Scope test planning, test

cases and execution; Regression testing; Defect prioritization, escalation,

tracking and reporting; Close interface with developer, BA, PMO and various

levels of management to exchange status and risks; Systems level and User

Acceptance testing; Understanding of the IMPACT system architecture details

as it relates to System test & UAT

Quality Center 10; Oracle/SQL; Squirrel SQL Client; Unix; V I Editor;

SoapUI; DbVisualizer; Hummingbird Connectivity; Enterprise Ticket

Management System (ETMS), MS office products (Word and Excel to document

test data, test results, export test cases from MS Word/Excel to QC.

Achievements:

. Met on-time goals on all assigned projects - TS, T1A, Outage Manager

(DB), Filter Manager (GUI),IMPACT Prime, SMARTS, NETX, Workflow and

Concord

. Zero production issues on (my) projects from date of deployment. Zero

re-usability issues for my test cases for future regression testers

. With primary responsibility for the TS sub-system, handled all service

requests with optimal response times, without compromising current

project assignments

. Quickly earned the trust of management to work on high profile

projects by demonstrating short learning curve, thoroughness, work

flexibility and timely communication

. Promoted thoroughness from user perspective by deep diving into error

log files

. Commended by team members, peers and management as being resourceful -

through maintenance of extensive past problem history information

. Oriented new contractors to the IMPACT system architecture

QA Analyst

Countrywide Financial Corp., Plano, TX

June, 2008

. Conducted alpha and beta testing for Countrywide's corporate and

branch applications following test case specifications

. Progressive testing for new releases for branch applications following

release notes & test instruction

. Participated in regression and user acceptance testing for corporate

monthly releases

. Used Remedy Support Console for defect management for each corporate

and branch release

. Gained hands on experience in performing sanity test, rebuilding

workstations in the test lab before new applications are deployed from

the build server to the test servers

. Worked on testing internal applications within countrywide which is

similar to POS applications.

. Participated in Emergency Release along with other team members to

make sure that there is no show stopper and production down-time

within countrywide branches

. Used Symantec PC Anywhere & Remote Desktop to remotely connect to

servers and workstations in the test lab

Software Tester

ACRO Technologies (India) Pvt. Ltd, Chennai, India

Apr, 2006-Dec,2007

. Manual testing of warehouse and inventory management application

. Extensive involvement in the development of test cases based on

requirement specifications and execution of test cases (TestDirector)

. Defect tracking and classification of defect based on their severity

. Write SQL queries to facilitate grey box testing

Software Quality Assurance Engineer

Rare Medium Group, Dallas, TX & Atlanta, GA

April, 2004-June, 2005

. Verified business requirement and functional specification for e-

commerce projects involving Ritz Carlton, TXU Electric, Nestle, Dean

Witter and Hotels.com

. Wrote test cases for both verification and validation tests including

exception handling on both client and server side

. Conducted black-box testing to assure quality from end-user point of

view

. Generated SQL queries for gray-box testing to assure data integrity

and persistency

. UNIX commands were used to attach log files to developers while

working on Linux / Solaris operating systems.

. Generated VBScript for regression testing using QTP

. Participated in load and stress tests using LoadRunner

E-Commerce Application Developer

Rare Medium Group, Dallas, TX & Atlanta, GA

Feb, 1999-April, 2004

. Performed as a Senior Developer for the MagsNow.com e-Commerce web-

site

. Involved in different phases of the life cycle including requirements,

design, analysis, coding, testing and performance testing

. Developed User Interface using Visual Basic 6.0, ASP, HTML, VB Script

and Java Script including code to support both Internet Explorer and

Netscape browsers

. Participated in the configuration and deployment of the web sites in

web servers using IIS

Lead Programmer

Laser Words, Chennai, India

Aug, 1991-Nov, 1996

. Developed & tested client server modules for cataloging, library

management and book publishing areas of the business using Visual

Basic 4.0, MS Access and ODBC connectivity

. Program and capture data in LaTeX language for text formatting (used

for publishing scientific material)

. Supervise and coordinate the activities of ten associates

. Supply of PostScript files, Carbon Redundancy Check run to

(bromide/film)

Education

. BS (Info. Systems), Jan 05, American Sentinel University, GPA: 3.73 /

4.0

. Microsoft Certified Professional (70-165), Visual Basic 5.0, 1998

. PGDCA: Post-Graduate Diploma in Comp. Applications, Chennai, India

1991

. BS, 1991, University of Madras, Chennai, India

Languages

. Fluent in English & Tamil

. Moderate fluency in Spanish

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